James Ball
Income/Employment Analyst at SunTrust- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
-
Income/Employment Analyst
-
Apr 2018 - Present
-
-
Credit Analyst
-
Sep 2015 - Mar 2018
-
-
Client Support Specialist 3
-
Dec 2013 - Aug 2015
-
-
-
-
Tax Return Analyst
-
Apr 2013 - Dec 2013
-
-
-
-
Mortgage Consultant
-
Mar 2010 - Jul 2012
Responsible for keeping clients aware of status and requesting additional documents as neededAnalyzed various financial documents for accuracy and compliance with bank and federal guidelines and as well as for potential fraudulent activity.Consistently in the top 30% in terms of loan volume, pull through conversion and customer satisfaction ratings.Maintained relationships with underwriters and processors internally as well as realtors and bank personnel to achieve maximum… Responsible for keeping clients aware of status and requesting additional documents as neededAnalyzed various financial documents for accuracy and compliance with bank and federal guidelines and as well as for potential fraudulent activity.Consistently in the top 30% in terms of loan volume, pull through conversion and customer satisfaction ratings.Maintained relationships with underwriters and processors internally as well as realtors and bank personnel to achieve maximum satisfaction necessary.Provided excellent communication and customer service via telephone and email. Show more Show less
-
-
-
-
Finance Account Supervisor
-
Apr 2007 - Mar 2010
Provided excellent communication and customer service via inbound customer service queueMaintained correspondence with auto finance clients and finance representatives.Analyzed various financial documents for accuracy and compliance with bank and federal guidelines and as well as for potential fraudulent activity.
-
-
-
-
Customer Service Representative
-
Mar 2006 - Jan 2007
Maintained thousands of files in an orderly fashionOn occasion, answered inbound phone calls related to loan servicing
-
-
-
-
Guitar Instructor
-
Aug 2003 - May 2005
Instructing Beginner Guitar
-
-
Education
-
-
Dallas College Brookhaven Campus
Community
