Jim Bailey
Field Service Manager at Southwest Office Systems, Inc.- Claim this Profile
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Bio
Blake Naranjo
I had the pleasure of working with Jim Bailey at Canon Business Solutions. Jim had previously worked on different equipment, but was new to the digital production space. Being new to the business did not phase Jim and due to his tremendous work ethic, exceptional attitude, and leadership ability; he quickly became the
John Welch
It is rare to come across such a standout like Jim. I have had the pleasure of knowing Jim Bailey for 7 years now and I can still remember the first day I met him during the interview process. This is really because he is someone who stands out and has a great presence to him. It was an easy decision when looking at all the candidates for a position at our company to add Jim to our team and he truly has done an exceptional job. He quickly rose from the ranks and became a standout because of his values and dedication to providing exceptional service. It was a great pleasure to add Jim to our management team 2 years ago and he has continued to excel above and beyond everyday. He is dedicated and fair while also pushing his team to become the best they can be. As a team member or a leader, Jim has my highest recommendation and I find it a privilege to work with him.
Blake Naranjo
I had the pleasure of working with Jim Bailey at Canon Business Solutions. Jim had previously worked on different equipment, but was new to the digital production space. Being new to the business did not phase Jim and due to his tremendous work ethic, exceptional attitude, and leadership ability; he quickly became the
John Welch
It is rare to come across such a standout like Jim. I have had the pleasure of knowing Jim Bailey for 7 years now and I can still remember the first day I met him during the interview process. This is really because he is someone who stands out and has a great presence to him. It was an easy decision when looking at all the candidates for a position at our company to add Jim to our team and he truly has done an exceptional job. He quickly rose from the ranks and became a standout because of his values and dedication to providing exceptional service. It was a great pleasure to add Jim to our management team 2 years ago and he has continued to excel above and beyond everyday. He is dedicated and fair while also pushing his team to become the best they can be. As a team member or a leader, Jim has my highest recommendation and I find it a privilege to work with him.
Blake Naranjo
I had the pleasure of working with Jim Bailey at Canon Business Solutions. Jim had previously worked on different equipment, but was new to the digital production space. Being new to the business did not phase Jim and due to his tremendous work ethic, exceptional attitude, and leadership ability; he quickly became the
John Welch
It is rare to come across such a standout like Jim. I have had the pleasure of knowing Jim Bailey for 7 years now and I can still remember the first day I met him during the interview process. This is really because he is someone who stands out and has a great presence to him. It was an easy decision when looking at all the candidates for a position at our company to add Jim to our team and he truly has done an exceptional job. He quickly rose from the ranks and became a standout because of his values and dedication to providing exceptional service. It was a great pleasure to add Jim to our management team 2 years ago and he has continued to excel above and beyond everyday. He is dedicated and fair while also pushing his team to become the best they can be. As a team member or a leader, Jim has my highest recommendation and I find it a privilege to work with him.
Blake Naranjo
I had the pleasure of working with Jim Bailey at Canon Business Solutions. Jim had previously worked on different equipment, but was new to the digital production space. Being new to the business did not phase Jim and due to his tremendous work ethic, exceptional attitude, and leadership ability; he quickly became the
John Welch
It is rare to come across such a standout like Jim. I have had the pleasure of knowing Jim Bailey for 7 years now and I can still remember the first day I met him during the interview process. This is really because he is someone who stands out and has a great presence to him. It was an easy decision when looking at all the candidates for a position at our company to add Jim to our team and he truly has done an exceptional job. He quickly rose from the ranks and became a standout because of his values and dedication to providing exceptional service. It was a great pleasure to add Jim to our management team 2 years ago and he has continued to excel above and beyond everyday. He is dedicated and fair while also pushing his team to become the best they can be. As a team member or a leader, Jim has my highest recommendation and I find it a privilege to work with him.
Credentials
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Making Quick Decisions
LinkedInApr, 2022- Oct, 2024 -
Creating Psychological Safety for Diverse Teams
LinkedInNov, 2021- Oct, 2024 -
Learn the Process of Effective Leadership
LinkedInOct, 2021- Oct, 2024
Experience
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Southwest Office Systems, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Field Service Manager
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Jul 2016 - Present
Responsible for the day-to-day field operations for a team of nine field service technicians. Coordinates the delivery and installations for the daily deliveries and monitors the field workloads. Responds to field escalations and resolves customer issues with efficiency and timeliness. Audits technician's adherence to prescribed service standards.
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Digital Imaging Integration Professional
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Jul 2012 - Jul 2016
Handled field escalations for difficult machine issues and complex networking problems related to machine integration. Repaired and maintained Sharp mid to high volume digital and color copiers at customer locations within a defined territory. Established excellent customer relations and retention by continuously exceeding expectations through teamwork and product knowledge. Won Technician of the Year for 2013, 2014, and 2015.
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Canon Solutions America
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IT Services and IT Consulting
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700 & Above Employee
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Field Service Specialist
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Jun 2010 - Jul 2012
Color production team leader and escalation specialist for the Dallas/Fort Worth area. Member of the regional post-production team, assembling and configuring new machines to meet sales requirements. Selected for Field Service Manager training program. Color production team leader and escalation specialist for the Dallas/Fort Worth area. Member of the regional post-production team, assembling and configuring new machines to meet sales requirements. Selected for Field Service Manager training program.
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Wincor Nixdorf
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Computers and Electronics Manufacturing
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Lead Field Service Engineer
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Apr 2008 - Jun 2010
Performed under intense time restraints and demanding customers the repair and maintenance of Automated Teller Machines (ATM). Provided on-the-job training and evaluation of new Field Service personnel both locally and nationally as required. Resolved machine escalations and chronic call machines and reloaded software, firmware, and replaced hardware when required. Performed under intense time restraints and demanding customers the repair and maintenance of Automated Teller Machines (ATM). Provided on-the-job training and evaluation of new Field Service personnel both locally and nationally as required. Resolved machine escalations and chronic call machines and reloaded software, firmware, and replaced hardware when required.
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Education
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University of North Texas
Bachelor's of Applied Arts and Sciences, Leadership Developement -
Community College of the Air Force
Associates, Associate of Applied Science