Jim Bailey

Field Service Manager at Southwest Office Systems, Inc.
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Lewisville, Texas, United States, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Blake Naranjo

I had the pleasure of working with Jim Bailey at Canon Business Solutions. Jim had previously worked on different equipment, but was new to the digital production space. Being new to the business did not phase Jim and due to his tremendous work ethic, exceptional attitude, and leadership ability; he quickly became the

John Welch

It is rare to come across such a standout like Jim. I have had the pleasure of knowing Jim Bailey for 7 years now and I can still remember the first day I met him during the interview process. This is really because he is someone who stands out and has a great presence to him. It was an easy decision when looking at all the candidates for a position at our company to add Jim to our team and he truly has done an exceptional job. He quickly rose from the ranks and became a standout because of his values and dedication to providing exceptional service. It was a great pleasure to add Jim to our management team 2 years ago and he has continued to excel above and beyond everyday. He is dedicated and fair while also pushing his team to become the best they can be. As a team member or a leader, Jim has my highest recommendation and I find it a privilege to work with him.

You need to have a working account to view this content.
You need to have a working account to view this content.

Credentials

  • Making Quick Decisions
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Creating Psychological Safety for Diverse Teams
    LinkedIn
    Nov, 2021
    - Oct, 2024
  • Learn the Process of Effective Leadership
    LinkedIn
    Oct, 2021
    - Oct, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Field Service Manager
      • Jul 2016 - Present

      Responsible for the day-to-day field operations for a team of nine field service technicians. Coordinates the delivery and installations for the daily deliveries and monitors the field workloads. Responds to field escalations and resolves customer issues with efficiency and timeliness. Audits technician's adherence to prescribed service standards.

    • Digital Imaging Integration Professional
      • Jul 2012 - Jul 2016

      Handled field escalations for difficult machine issues and complex networking problems related to machine integration. Repaired and maintained Sharp mid to high volume digital and color copiers at customer locations within a defined territory. Established excellent customer relations and retention by continuously exceeding expectations through teamwork and product knowledge. Won Technician of the Year for 2013, 2014, and 2015.

    • IT Services and IT Consulting
    • 700 & Above Employee
    • Field Service Specialist
      • Jun 2010 - Jul 2012

      Color production team leader and escalation specialist for the Dallas/Fort Worth area. Member of the regional post-production team, assembling and configuring new machines to meet sales requirements. Selected for Field Service Manager training program. Color production team leader and escalation specialist for the Dallas/Fort Worth area. Member of the regional post-production team, assembling and configuring new machines to meet sales requirements. Selected for Field Service Manager training program.

    • Computers and Electronics Manufacturing
    • Lead Field Service Engineer
      • Apr 2008 - Jun 2010

      Performed under intense time restraints and demanding customers the repair and maintenance of Automated Teller Machines (ATM). Provided on-the-job training and evaluation of new Field Service personnel both locally and nationally as required. Resolved machine escalations and chronic call machines and reloaded software, firmware, and replaced hardware when required. Performed under intense time restraints and demanding customers the repair and maintenance of Automated Teller Machines (ATM). Provided on-the-job training and evaluation of new Field Service personnel both locally and nationally as required. Resolved machine escalations and chronic call machines and reloaded software, firmware, and replaced hardware when required.

Education

  • University of North Texas
    Bachelor's of Applied Arts and Sciences, Leadership Developement
    2019 - 2022
  • Community College of the Air Force
    Associates, Associate of Applied Science
    1993 - 1996

Community

You need to have a working account to view this content. Click here to join now