Experience

Cuisine Solutions

• United States
• Food and Beverage Manufacturing
• 300 - 400 Employee

• Customer Service Representative

  • Jul 2021 - Present



Skyline Concrete Coating LLC

• United States
• Construction
• 1 - 100 Employee

• Sales Design Consultant

  • Oct 2020 - Present



Launch 27

• United States
• Consumer Services
• 1 - 100 Employee

• Account Executive

  • Sep 2018 - Feb 2020

  -Demonstrated benefits of service with polished sales presentations. -Developed successful strategic sales plans, balancing company demands, customer knowledge, and competitor expertise to differentiate products and maximize revenue. -Educate prospective clients on the software’s features and benefits. -Follow up with clients to address lingering concerns or holdups. -Listen and respond to all voicemails from off hour calls. -Answer phone calls to dedicated sales line. -Answer chats related to sales inquiries. -Update CRM for data integrity. -Report production metrics daily (demos completed and sales generated). -Provide feedback to upper management about new objections, competitors, and new “Bad fit” reasons. -Boosted sales numbers by diligently tracking and analyzing trends to identify strategic opportunities. -Engaged customers with articulate conversational skills and strategic approach, leveraging company -knowledge to build connections and trust as foundation for productive relationships.



Launch27

• Vienna, Virginia, United States

• Account Development Specialist

  • Oct 2017 - Sep 2018

  -Accurately and thoroughly update records in CRM software. -Follow-up diligently and methodically on all incoming leads that come to us from the web chat or phone call. -Meet or exceed key activity metrics for calls, emails, qualified opportunities, demos booked, and more. -Work closely with Account Executives to ensure strong communication and fill up the sales pipeline with qualified opportunities. -Schedule appointments for our Account Executives. -Proactively organize tasks, lead pipeline and campaigns to meet milestones and quarterly objectives. -Interact professionally, both verbally and written, to customer inquiries and concerns.