James Ackland

IT Engineer at Freestyle TS
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Contact Information
us****@****om
(386) 825-5501
Location
East Hampshire, England, United Kingdom, UK
Skills

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Bio

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Credentials

  • Veeam Certified Engineer v9
    Veeam Software
    Jul, 2019
    - Nov, 2024
  • HPE ATP - Hybrid IT Solutions V1
    Hewlett Packard Enterprise
    Oct, 2018
    - Nov, 2024
  • Veeam Availability Suite v9.5 VMTSP
    Veeam Software
    Nov, 2017
    - Nov, 2024
  • Veeam Availability Suite v9.5 VMSP
    Veeam Software
    May, 2017
    - Nov, 2024
  • SE: Workstation Credential 2018
    Dell EMC
    Aug, 2018
    - Nov, 2024
  • SE: Core Client Credential 2018
    Dell EMC
    Jul, 2018
    - Nov, 2024

Experience

  • Freestyle TS
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Engineer
      • Jul 2018 - Present

      - Repsonsible for the Infrastructure and Administration of Several SMBs- 2nd and 3rd line escalation point for the Helpdesk Staff- An Internal Administrator for Freestyle-IT- Primary Engineer for Backup related challenges and Implementations (most notably with Veeam). - Primary Engineer for SharePoint related challenges and ImplementationsSome highlights so far in this position include:- Recovery of Windows Domain from Ransomware Attack- Network Design and Implementation of an opening Business- Several 365 Migrations (SharePoint, and Exchange)- Design and Rollout of Veeam Cloud Connect - Server migrations from On-Premises to Microsoft Azure Show less

    • IT Helpdesk Apprentice
      • Apr 2017 - Jul 2018

      I joined Freestyle-IT as an apprentice on their Helpdesk Staff, initially assisting customers with 1st line issues and escalating to 2nd and 3rd line Engineers where required.As my role developed, I was trained and exposed to 2nd Line duties, and was also involved with some of the Engineers Projects. This would later enable me to become an IT Engineer within the Company, following the passing of my apprenticeship.Some highlights of this position include:- Migrations to Office 365 (SharePoint and Exchange)- Rollout of Remote Desktop Services to an SMB Show less

Education

  • Queen Mary's College
    A level, Applied IT
    2014 - 2016

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