Experience

Assembly Managed Services

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Of Technology

  • Aug 2017 - Present

  www.assemblymanaged.com We are your in-house it department, out-sourced Technology is a fundamental business requirement. Assembly Managed Services make sure that your business can benefit from tomorrow's technology today, without the need for expensive in-house IT teams, expertise or hardware. It doesn’t matter if there are three of you or three hundred and three, the beauty of our services is that they all scale with your business at a fixed monthly cost. www.assemblymanaged.com We are your in-house it department, out-sourced Technology is a fundamental business requirement. Assembly Managed Services make sure that your business can benefit from tomorrow's technology today, without the need for expensive in-house IT teams, expertise or hardware. It doesn’t matter if there are three of you or three hundred and three, the beauty of our services is that they all scale with your business at a fixed monthly cost.


Assembly Global Networks Ltd
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Director Of Technology

  • Sep 2019 - Present


Green Fields Technology

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of Solutions

  • 2014 - Oct 2016

  Green Fields Technology is a leading Cloud, Managed Support, Communications and Technology consultancy and a recognized pioneer of migrating organizations towards Public and Private Cloud solutions either developed internally or by partnering with magic quadrant vendors. Powered by successful growth in Managed Support services, Green Fields has developed a cutting edge, award winning Infrastructure as a Service (IaaS) Cloud Platform providing a framework for numerous hosted networks and DR solutions.As Head of Solutions my responsibilities included: - Service solution design for all new business opportunities and over 100+ existing clients. - Providing strategic advice to the board. - Liaising with CEO’s and key stake holders across a number of diverse businesses including but not limited to finance, recruitment, the arts, media, music, catering and charitable sectors. - Project management utilising Prince2 methodology depending on project criteria. - Strategic planning both internally and across our client base. - Responsible for all pricing and proposals. - Responsible for all new agreements and agreement renewals. - Business planning and reviews with technical roadmaps - Senior escalation contact for all customer queries. - Reseller Management - 3rd Party Vendor Management - Manage and co-ordinate a team of four New Business Consultants based in London. - Manage and co-ordinate a team of three Account Managers based in London. - Manage and co-ordinate a team of four Telesales Consultants based in London and Macedonia. - Responsible for training new team members.

• Head of Service Delivery

  • 2012 - 2014

  Green Fields Technology is a leading Cloud, Managed Support, Communications and Technology consultancy and a recognized pioneer of migrating organizations towards Public and Private Cloud solutions either developed internally or by partnering with magic quadrant vendors. Powered by successful growth in Managed Support services, Green Fields has developed a cutting edge, award winning Infrastructure as a Service (IaaS) Cloud Platform providing a framework for numerous hosted networks and DR solutions.As Head of Service Delivery my responsibilities included: - Managed and co-ordinated a team of three Service Delivery Managers - Senior escalation contact for all customer queries. - Liaising with suppliers and carriers with regards to new implementations and fault finding. - Business planning and reviews with technical roadmaps - Agreement renewals - 3rd Party Vendor Management - Responsible for training new team members. - Responsible for delivering monthly trend analysis figures and network systems reporting to both internal staff and external customers.

• Account Manager

  • 2008 - Jun 2012

  Green Fields Technology is a leading Cloud, Managed Support, Communications and Technology consultancy and a recognized pioneer of migrating organizations towards Public and Private Cloud solutions either developed internally or by partnering with magic quadrant vendors. Powered by successful growth in Managed Support services, Green Fields has developed a cutting edge, award winning Infrastructure as a Service (IaaS) Cloud Platform providing a framework for numerous hosted networks and DR solutions.As an Account Manager my responsibilities included: - Account management – managed 40+ accounts that were all top revenue earners - Value added solution consultancy - Production and analysis of management reporting for customers - Business planning and reviews - Agreement renewals - Service delivery management - Constant customer liaising, onsite meeting requests - Identifying sales opportunities, new technology application - Procurement management, support task management

• Service Desk Manager

  • 2006 - 2008

  Green Fields Technology is a leading Cloud, Managed Support, Communications and Technology consultancy and a recognized pioneer of migrating organizations towards Public and Private Cloud solutions either developed internally or by partnering with magic quadrant vendors. Powered by successful growth in Managed Support services, Green Fields has developed a cutting edge, award winning Infrastructure as a Service (IaaS) Cloud Platform providing a framework for numerous hosted networks and DR solutions.As the Service Desk Manager my responsibilities included: - Lead and managed a team of 20 engineers based in 2 offices within London - Co-ordinated the 1st , 2nd & 3rd line teams - Liaised with and managed 3rd party suppliers and carriers with regards to new implementations and fault finding. - Senior escalation contact for all customer queries. - Responsible for training new team members. - Production and analysis of Management Reporting for internal teams. - Engineer remote support.



mnet Internet Limited (changed name to Adapt)

• Service Desk Manager

  • 2002 - 2006

  As the Service Desk Manager my responsibilities included: - Lead and managed a team of 14 engineers - Managed the 1st line team as well as co-ordinating the 2nd and 3rd line service tasks - Liaising with suppliers and national internet carriers with regards to new implementations and fault finding. - Research and implementation of special projects including a new end to end technical solution replacing individual department systems and processes. - Responsible for training new team members. - Responsible for delivering daily/weekly/monthly trend analysis figures to upper management detailing incident types and frequency.



mnet Internet Ltd

• Service Desk Manager

  • 2002 - 2006

  Changed their name to Adapt

• Senior Support Engineer

  • 2002 - 2003

  As Senior Support Engineer my responsibilities included: - Continuation of duties performed at Gainsborough Business Centres. - Support for both staff and clients for a wide range of services from implementing a desktop up to implementing a leased line connection. - Supported 80+ clients totalling approximately 500+ users. - DNS Configuration for clients using our internet products. - Customer liaisons pertaining to all service enquiries.



Gainsborough Business Centres Ltd

• IT Manager

  • 2001 - 2002

  As the IT Manager my responsibilities included: - Network management and maintenance of an NT4 Domain and mail system across 10 national sites and 1 international site. - Supported 40+ employees and 200+ clients. - Configured, supported and maintained VLAN’s and VPN connections for both staff and client’s alike. - Implementation and migration to a Windows 2000 environment. - Liaising with building management pertaining to network infrastructure, ordering of new hardware/software for staff and clients. - Technical Validation meetings with potential clients. - Ensuring existing clients technical requirements were met and exceeded in every way.



Circle.com

• Vietnam
• Internet Publishing
• 1 - 100 Employee

• Network and Support Engineer

  • 1999 - 2002

  My responsibilities included: - Responsible for designing, implementing and maintaining a software asset management system. - Assisted with migration to Windows 2000 Domain. - 1st and 2nd line support for 50+ employees on Microsoft operating systems. - 1st and 2nd line support for 20+ employees on Apple Macintosh. operating systems - NT/2000 Server and Exchange 5.5 Administration. - Administration of voicemail system (Lucent) for both London and Bristol offices. - Implementation of network security, including virus scanning and penetration testing.