Experience

Tunstall Healthcare (UK)

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Innovation and Development Director

  • Jun 2022 - Present



Close Brothers Motor Finance

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Head of Engineering (Continuous Delivery)

  • Aug 2021 - Jun 2022

  As Head of Engineering (previously Head of Delivery) I am accountable for shaping and driving IT change delivery for Close Brothers Motor Finance, covering all aspects of Software Engineering and modern Lean Agile delivery.With a passion for improving ways of working and building great teams, I am continuously evolving and motivating our people (individually and collaboratively) to create a step-change in IT delivery, helping Close Brothers Group evolve from traditional waterfall/ITIL/projects to modern Lean Agile Continuous Delivery and DevSecOps, employing a range of techniques with measurable performance indicators and well-defined implementing tactics (including strategic talent acquisition and growth, data insight, cost optimisation, SDLC maturity frameworks, and enablement partnerships) to create a clear vision and execution approach for Motor Finance and the wider bank in collaboration.

• Head of Delivery (Transformation Programme)

  • Aug 2017 - Jul 2021

  I joined CBMF at the start of its multi-year, £multi-million Transformation Programme to drive a step-change in CBMFs IT delivery capability, helping CBMF pivot from traditional waterfall projects to more modern and effective iterative delivery, laying the foundations for our new post-Programme operating model and helping CBMF (and the wider organisation) embrace a shift to Lean Agile, Continuous Delivery and DevSecOps. Achievements to date include: the strategic migration from monolithic legacy systems to lightweight micro services on a new fit-for-purpose platform; improved monitoring, self-healing and fast in-hours automated deployment; the standardisation of processes from design to release; the adoption of Lean Agile and Scrum with elements of SAFe across multiple delivery teams with a culture of high-performance; high employee engagement scores; improved estimation and predictability across all work streams; increased throughput by 400%; enabled the simultaneous delivery of multiple workstreams (between 7 and 11); improved quality of delivery from 70% to 98%; introduced a culture of Continuous Improvement and value-based prioritisation; successfully delivered a long list of sizeable high-value change initiatives on time / budget; helped define and execute the post-Programme Lean Agile IT Operating model.



Nicholas Associates

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Software Division (Head of / Director of)

  • Apr 2008 - Aug 2017

  Responsible for leading the Nicholas Associates Commercial Software division, which specialises in providing cutting-edge Work Placement Management, CRM and Management Information solutions for Education Business Partnerships (EBPs), schools, colleges and universities. Headline duties are to: drive the strategic direction of the Software business and its commercial products; lead on business development, marketing and sales; and oversee product implementation and on-going customer care. Since 2008, the Nicholas Associates Software division has become one of the leading suppliers in its various markets, and this year the All Together software platform will be used to facilitate the delivery of over 1.3 million placements across England and Wales.



Carter & Carter Group plc

• Software Development Manager

  • Jan 2007 - Mar 2008



NTP

• Software Development
• 100 - 200 Employee

• Senior Software Consultant

  • Jan 2005 - Dec 2006

• Web and Multimedia Developer

  • Jun 2003 - Dec 2004