Experience

Hillier Nurseries Ltd

• United Kingdom
• Retail
• 100 - 200 Employee

• Horticultural Assistant

  • Feb 2023 - Present

  Major Wholesale plant nursery in the UK and garden Centre retailer with 12 locations. Major Wholesale plant nursery in the UK and garden Centre retailer with 12 locations.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior manager - IT Controls programme

  • Aug 2020 - Oct 2022

  I structured and initiated a programme to deliver reusable IT risk controls to BT & EE, allowing the business to operate cyber, financial, data and service within risk appetite. I created and ran a stakeholder governance, defining a scope, delivery and obtained initial phase funding. Led a team of first line specialists to operate and remediate IT financial controls allowing BT & EE to meet SOX and financial regulation reporting for two years.

• Head of Change and Business Continuity

  • Sep 2017 - Aug 2020

  Created a team of specialists to identify risks and develop continuity plans. Moved team focus to practical, hands on Black Swan exercising with stakeholders from BT /EE technology, operations and external goverment agencies. Led threat repsonse groups across BT during specific continuity issues, storms, civil unrest, Covid and industrial action. Led a multi discipline team that controlled IT and network change for BT / EE. Approx 200k technical changes a year. Proactive service wrap around complex changes, service protection, working with multinational customers on their complex changes. Simplifying change process and laying foundations for move from legacy ticketing processes to a single Servicenow instance. Show less

• Head of Major Incident Management & Change

  • Dec 2013 - Aug 2017

  Lead for a 24 by 7 team, working across multiple locations that supported BT / EE major incidents. Introduced service horizon scanning, daily senior stakeholder reporting, accurate customer impacts and communication.

• Service Director - Openreach

  • May 2011 - Dec 2013

  Includes 2012 Olympics Silver command support, driving up Ethernet provide performance and support to specific Openreach customers. Business sponsor that invested and delivered an "open for business" IT solution for Openreach's 460 major customers.

• Project Director - BT

  • Apr 2009 - May 2011