Experience

Tennessee Department of Finance and Administration

• United States
• Government Administration
• 100 - 200 Employee

• Workstation Specialist Advanced

  • Jan 2023 - Present



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst

  • Feb 2022 - Jan 2023



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Tier 1 Analyst

  • Oct 2020 - Jul 2021

  Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Show less



Marine Corps

• Maintenance Manager

  • Dec 2008 - Dec 2016

  Performed quality control on all items processed through the maintenance cycle. Conducted daily safety inspections throughout the facility. Implemented access control measures to ensure only authorized personnel entered the facility. Supervised, trained, and ensured the safety and welfare of five employees resulting in no workplace accidents. Built and maintained a catalogue of all pertinent publications used in maintenance and control of regulations. Ensured vertical and horizontal communication between all divisions to ensure goal accomplishment was achieved. Resolved any conflicts with management or customers with quick and efficient solutions. Daily reconciliation of maintenance reports to mitigate any errors in the maintenance and supply chain. Presented weekly statistics to management on equipment status, projected and ongoing projects. Performed preventive and corrective maintenance on 100,000+ pieces of equipment to ensure 100% operation. Coordinated and facilitated a complete asset migration to new facilities with zero errors on accountability of equipment. Recognized by management and awarded the Navy-Marine Corps achievement medal for excellent performance, resulting in highest inspection results in ten years. Show less



United States Marine Corps

• United States

• Armorer/2111 Small Arms Repair Technician

  • Dec 2008 - Dec 2016



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Oct 2006 - Nov 2008