Experience

Capstone Integrated Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Business Analyst

  • May 2019 - Present

  ● Attend daily scrum meetings internally and externally to determine priorities and delivery timelines ● Develop product requirements, work effort estimates, and timelines for software and business enhancements. ● Develop and execute test cases for product implementations and software enhancements including functional testing, integration testing, scenario testing, and user acceptance testing. ● Ensure documentation of test results are maintained and developed in accordance established with requirements ● Act as a liaison among end-users, project managers, developers in the analysis, design, configuration, testing, acceptance, adoptions, and maintenance of new software projects and existing systems. Show less



Aptos Retail

• United States
• Software Development
• 500 - 600 Employee

• Business Analyst

  • Nov 2012 - Feb 2019

  Responsible for product implementations and software enhancements● Enter, duplicate, track and prioritize product\development defects into JIRA trackingsystem● Prepared flowcharts, diagrams, and business models for software enhancements and newbusiness procedures.● Create documentation and training materials to assist with organizational changes,including training of post-go-live support team

• Quality Assurance Consultant

  • Nov 2012 - Nov 2014



Bloomsburg University of Pennsylvania

• Higher Education
• 700 & Above Employee

• Help Desk Analyst

  • Sep 2008 - Aug 2012

  ● Provide technical support to faculty – train, troubleshoot, and resolve hardware, operating system, and software related problems. ● Responsible for entering, tracking, and prioritizing help desk entries ● Provide technical support to faculty – train, troubleshoot, and resolve hardware, operating system, and software related problems. ● Responsible for entering, tracking, and prioritizing help desk entries