Experience

DJO

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Quality Specialist

  • Aug 2021 - Present

  • Complete deviation forms and record findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies • Uses sophisticated programs (Agile PLM and Oracle ERP software, MS Office) to process, and retrieve and evaluate data to assist in assessing and documenting results to ensure compliant Complaint Handling processes • Utilizes sophisticated programs to collect and evaluate data to assist in assessing and documenting results of quality assurance and control processes • Performs functions associated with quality assurance activities concerning the complaint administration of Complaint Handling: including but not limited to initial analysis, triage of potential safety issues, distribution, and closure Show less



Metro Repro, Inc

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Field Service Technician

  • Nov 2020 - Aug 2021

  • Provide service coverage for wide format reprographic equipment in a specific geographical service territory. • Troubleshoot equipment failures both in-house and on customer locations. • Balances Customer’s and Company’s needs to make sure that the Customer is satisfied and maintains a professional demeanor at all times. • Builds a reputation as a person who is consistent and direct while still seeking to be helpful. • Provide service coverage for wide format reprographic equipment in a specific geographical service territory. • Troubleshoot equipment failures both in-house and on customer locations. • Balances Customer’s and Company’s needs to make sure that the Customer is satisfied and maintains a professional demeanor at all times. • Builds a reputation as a person who is consistent and direct while still seeking to be helpful.



Sherwin-Williams

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Assistant Manager

  • Jun 2017 - Nov 2020

  • Provide leadership, direction, training, and strategy for a team of five direct reports. • Sustain proper coverage during peak store hours with the utilization of Kronos. • Properly manage customer accounts, learn about their needs, and provide a curated solution, resulting in top regional store sales. • Direct operations and long-term strategic planning of marketing division with full Profit and Loss (P&L) responsibility. • Conduct interviews, recruit, and retain top talent to meet and exceed store sales and customer service. • Maintain a clean working environment for a great customer experience and accurate tracking and usage of products and inventory. • Manage and attract new customer accounts through getting to know customer needs and providing exceptional customer service by visiting job sites to make sure needs are consistently met. Show less



GNB Industrial Power

• Irving, Texas, United States

• Field Service Technician

  • Mar 2017 - Jun 2017

  • Efficiently repaired batteries and charged battery handling equipment in a timely manner. • Applied critical thinking and troubleshooting skills to adapt quickly and be solutions oriented in handling various issues that may arise with batteries safely and effectively. • Continuously acted as a team player, working collectively until all work was completed for the day. • Efficiently repaired batteries and charged battery handling equipment in a timely manner. • Applied critical thinking and troubleshooting skills to adapt quickly and be solutions oriented in handling various issues that may arise with batteries safely and effectively. • Continuously acted as a team player, working collectively until all work was completed for the day.



Frito-Lay

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sanitation Engineer

  • Jul 2016 - Jun 2017

  • Consistently met and exceeded expectations by delivering exceptional cleaning services, allowing associates to maximize output on machinery. • Helped minimize on the job accidents and workers compensation claims by ensuring OSHA standards are maintained when it comes to facility and equipment cleanliness. • Utilized my attention to detail to guarantee small intricate parts of the factory machines are properly cleaned, prolonging the life of the equipment. • Continuously met deadlines and accuracy for cleaning workspaces and equipment with minimal supervision. Show less



Etech Global Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Representative

  • Oct 2015 - Aug 2016

  • Built rapport with customers to gain understanding of their individual needs and offered them a unique solution from our selection of products and services. • Successfully met sales goals by continuously developing and evolving my sales strategy and tailored it accordingly to each customer. • Developed a list of rebuttals to overcome objections from customers allowing me to excel in performance. • Took initiative to thoroughly understand each product, service, and package we offered resulting in being able to answer any customer concern effortlessly. • Quickly identified opportunities to up-sell through new features and alternative solutions. Show less



Lennox International

• United States
• Manufacturing
• 700 & Above Employee

• Welder

  • Jan 2015 - Oct 2015

  • Excelled in interpreting blueprints to construct copper pipes and inspecting completed components to ensure quality and meet on-time delivery goals. • Demonstrated accuracy in the assembly of pipes and other components requiring adept welding skills utilizing the standard work process, while improving upon the standard work process by offering ideas in the form of KAIZEN opportunities, and work instruction improvements. • Performed hydrostatic duties after brazing pipes together to ensure customer satisfaction and repeated business. Show less



Jefferson Regional, Pine Bluff

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Customer Service Representative

  • Jun 2012 - Apr 2014

  • Ensured patients had the right food during each meal in accordance with their nutrition and medical requirements, an essential role to the overall wellbeing of each client. • Helped to de-escalate upset patients by explaining to them their options, the reason for change in their diet and allowed them to express their frustrations while displaying empathy for their concerns. • Brought food to the patients and made sure each patron’s dish was presentable and served in a friendly manner. • Led crew of ten or more associates verifying accuracy of each dish for each individual patient. Show less