Jamel Yates
Operations Manager at Beverly Knits Inc- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Black Belt (ICBB)
Go-Lean-Six Training & ConsultingSep, 2015- Oct, 2024
Experience
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Operations Manager
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Aug 2018 - Present
•Manage production team of over forty employees across various processing areas. •Evaluate and develop training procedures and standard operating procedures using LEAN Six Sigma methodologies. •Created and implemented production schedules to meet forecasted production requirements and target delivery schedules. •Source and meet with supply vendors to negotiate pricing and service level agreements. •Provide leadership support to area managers to ensure that raw material supplies and production requirements adequate. •SME creating standard operating procedures (SOP) on product creation and supply chain processes to ensure products meet client and regulatory requirements. Show less
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Novitex Enterprise Solutions
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Manager V
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Feb 2012 - Dec 2015
• Managed a team of more than 150 employees including ten exempt employees across multiple states. • Achieved financial goals related to revenue and profitability managing an annual revenue of over $10 million in Mail Services, Copy Services, Data Maintenance, Document Conversion, Facilities and Records Management. • Planned and implemented Lean Six Sigma strategies to achieve cost saving goals year over year. • Developed partnerships with customers to understand their needs; identified and corrected any process gaps. • Provided operational knowledge and guidance to site managers on matters regarding staffing schedules, operation hours, quality, and customer care. Conducted final interviews with job candidates. • Provided performance evaluations rewarding employees for innovation, excellent performance and exceptional efforts that satisfy both the clients and the organization needs. • Planned and organized the implementation of new services and service level agreements in addition to negotiating the pricing for all services. • Evaluated enterprise level accounts (accounts with over 10 million ARR) using LEAN Six Sigma methods and provided process improvement solutions to improve performance results. Show less
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Pitney Bowes
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United States
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Software Development
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700 & Above Employee
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Area Operations Manager
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Sep 2007 - Feb 2012
•Managed team of over eighty employees. •Managed a 7-million-dollar P&L. •Achieved positive profit margin growth five consecutive years. •Implemented Lean Six Sigma strategy across the organization and increased production by 30% in the first year. Successfully implemented over two hundred innovative ideas across the organization during the first 18 months. •Developed partnerships with customers to understand their needs; found and corrected any process gaps. •Coached Customer Operations Managers on matters about staffing, quality, finance, customer care and performance reports. •Capitalized on expanded growth service opportunities by partnering with Customer Relationship Managers and process owners. •Planned and organized the roll out of new services and new service level agreements. •Trained leadership team on new processes and procedures in all areas. •Provided testing and implementation support for corporate solution teams ensuring testing cycle were successfully completed. Created and/or reviewed business requirement documents for business areas. •Created job aides and procedure manuals for a variety of Corporate Services units. Show less
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Education
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2014 - 2016
Northeastern University
Master of Science - MS, Finance, General -
2004 - 2007
University of North Carolina at Charlotte
Bachelor of Science - BS
Community
