Real Estate Broker

• Feb 2022 - Present

Real Estate Broker

• Dec 2016 - Present

Task Force General Manager

• Jan 2019 - Nov 2019

Task Force General Manager

• Feb 2018 - Sep 2018

General Manager

• Feb 2015 - Jun 2017

• Oversaw, directs and manages property operations to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safewatch). • Coordinated, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. • Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted and raised overall revenue by 20% from February 2015 to December 2015.• Managed labor standards and property level expenses to achieve maximum flow‑through to the bottom line profit• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors• Identified and seeks out potential business in local market. Maintains relationships with local companies and key people to increase the company's visibility within the local market • Managed customer relations tasked with maintaining high level of customer satisfaction during 7 months exterior and interior renovation.

Operations Manager

• Dec 2012 - Jan 2015

• Lead manager in the General Manager’s absents • Oversaw the day to day operations of the hotel/restaurant • Oversaw and assisted Department Heads to ensure the smooth operations of all Departments, • Work closely with the Sales teams in making sure that every group and event went smoothly in their absent. • Main contact in maintaining guest satisfaction.• Implemented policies and procedures for Managers and team members to fulfill guest requests and report any concerns to the General Manager. • Maintained Quality Assurance and Guest Survey scores while keeping up with the reputation of the hotel for having 11 consecutive 10’s for our Quality Assurance Inspection. • Reviewed laws, policies, and procedures and updating them as needed to ensure the safety of the hotel, staff members, and guests.

Assistant General Manager/Director of Sales

• Aug 2003 - Dec 2012

• Director of Sales while continuing my duties of the Assistant General Manager.• Managed all the sales accounts (Group and Events)• Oversaw all hiring and firing process for all departments (Front Office, Housekeeping, Engineering, Food and Beverage)• Interviewed, hired, trained, motivated, coached, and counseled - (terminated if needed) • Conducted monthly staff meetings for all departments and one on one meetings as needed. • Handled all Accounts Payable and Accounts Receivable.• Lead Manager in Handling guest satisfaction • Assisted the General Manager in monthly, quarterly, and annually Forecasting, Budgeting, Revenue needs for all departments of Hotel • Oversaw Front Office, Housekeeping and Engineering daily hotel operations and implemented weekly, monthly, quarterly, and annually preventive operation’s needs.