Experience

Buckeye Community Health Plan, Inc.
• Denials Coordinator

  • 2018 - Present

Molina Healthcare
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Configuration Analyst

  • Aug 2016 - Present


North Carolina Agricultural and Technical State University

• Higher Education
• 700 & Above Employee

• Technical Writing Director Intern

  • Sep 2014 - May 2016

  Moderate Technical Writing Fairs Recruitment for Department Enrollment Create Information sheets (Brochure/Newsletter/Fair Flyer) Moderate Technical Writing Fairs Recruitment for Department Enrollment Create Information sheets (Brochure/Newsletter/Fair Flyer)



Conduit Global

• United States
• IT System Custom Software Development
• 400 - 500 Employee

• Wireless Care Representative

  • Oct 2015 - Jan 2016

  •Tier 1 Troubleshooting for mobile devices •De-escalate customer frustrations •Notate account records and provide excellent customer service in a timely manner •Tier 1 Troubleshooting for mobile devices •De-escalate customer frustrations •Notate account records and provide excellent customer service in a timely manner



Expert Global Solutions

• Design Services
• 1 - 100 Employee

• Customer Service Representative for Samsung Appliances

  • May 2015 - Aug 2015

  •Accurately documented and updated customer records in computer systems •Escalated customer complaints and/or calls to supervisor when necessary •Accurately documented and updated customer records in computer systems •Escalated customer complaints and/or calls to supervisor when necessary



Safelite Auto Glass

• United States
• Automotive
• 1 - 100 Employee

• Call Center Representative

  • Jun 2014 - Aug 2014

  •Contact various insurance companies to verify policies •Set appointment time and date for auto glass repair or replacement •Contact various insurance companies to verify policies •Set appointment time and date for auto glass repair or replacement