LSSMBB

• May 2023 - Present

Organizational Management and Business Process Optimization & Innovation Support Analyst Provides strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. Provides transformation and strategic planning services in support of goals and objectives focused on improving AFCEC/CB’s foundation, delivering secure, modernized solutions to end users and customers, and maturing IT service management. Analyzes business and enterprise information environment processes to identify and recommend solutions or innovations based on technology advancements and industry best practices for continuous service and business process improvement. Coach CI practitioners in the use of LSS principles to effectively lead projects to eliminate waste and maximize financial benefits. Coach all belts on leadership skills, project facilitation, CI tool implementation, and project execution. Lead enterprise level DMAIC projects in the support of strategic initiatives. Show less

Change And Configuration Manager

• Jun 2022 - Mar 2023

Change, Quality, and Configuration ManagerUsing ITIL and ITSM best practices developed and documented an approved configuration & change management process within the International Trade Administration.Major assigned duty is the Quality Control Manager for the SalesForce and EntApp 0365 teams. Using assigned tools to improve operational efficiencies by streamlining and automating routine work tasks. Authored an approved O & M Quality Control Plan aligned with the PWS to report quality as a part of continuous improvement to validate contract delivery. Using contract deliverables aligned within the QCP to build reportable metrics, using best business model to capture data points within Azure DevOps.Created the approved Change request for Security ATO BIS 232.Defined the current process for capturing the Defects in Final UAT and Defects in Production. Show less

Configuration Manager

• Oct 2020 - Jun 2022

Configuration ManagerWrote and delivered the Configuration Management and Change Control Plan within 30 days of being onsite.Using ITIL and ITSM best practices developed and documenting an approved configuration & change management process within the enterprise mobility program office. Proposed data model, design changes to processes and products, exerts significant latitude in determining an assignment's objectives. Translated requirements into functional and technical requirements.Providing industry best practices in configuring and baselining items within the AETC/A6FP authorization boundary.Created a SharePoint dashboard to generate usage, performance, downtime, and other quality of service metrics weekly. Show less

Levant Planner - Governmental Law & Enforcement Officer

• Apr 2021 - Jun 2022

Served as Civil Affairs Levant Planner focused on Law and Enforcement for all Civil Affairs matters covering Prisons and detentions in NE Syria and Iraq including Civil Affairs Activities (CAA), Military Government Operations (MGO), and Civil Affairs Supported Activities (CASA) with Combined Joint Task Force (CJTF), Special Operations Joint Task Force (SOJTF)-Levant and SOJTF- Afghanistan. Advised on all aspects of the Commander's planning Force Planning Guidance/Capabilities Programming Guidance (FPG/CPG), and reviews strategic documents as related to Civil Affairs. Developed and led interdisciplinary teams of specialists from various technical and functional areas. Integrated Civil Affairs Operations Division (CAOD) into military plans, operations, and exercises with a focus on detention facilities and IDP camps in NE Syria, and Iraq. Developed Civil Affairs guidance on plans, programs, exercises, and policies that support CENTCOM mission requirements. Provided weekly synchronization for MG Derek Macaulay (CAN) Vice Director coordinating the MESF meeting as a linkage between the USCENTCOM and 50 Senior National representatives (SNR) assigned to USCENTCOM. Awarded Joint Service Achievement Medal, Joint Service Commendation Medal, and Humanitarian Service Medal. Show less

Lieutenant Colonel

• May 1984 - Jun 2022

Retirement from the US Army (20) and Army Reserves (18) with 38 years of combined service AATW!

Governmental Law & Enforcement Officer

• Oct 2020 - May 2021

Branch Chief - G37 Chief of Training

• Mar 2020 - Oct 2020

Managed all functions pertaining to G37 Training and Exercise Division (TREX) for the 351 CACOM.Performed regular inspections of the branch to identify all trends and recommend new methods if required.I set and adjusted short and long-range staffing plans to meet the forecasted mission requirements and changes in critical competencies.Designed and oversaw all policies and recommended appropriate actions for all studies and surveys.I planned work to be accomplished by subordinates by preparing schedules for completion of work, assigning work based on priorities, and selectively considering the difficulty/requirements of assignments, and the capabilities of employees.Provided all required technical assistance to various government agencies and provided subject matter expertise as per requirement.Responsible for planning, coordination, management, execution, and post-exercise actions of assigned Theater Level Exercises in support of 351st CACOM, Combined Forces Command (CFC), and United States Army Pacific (USARPAC) that will impact 2500 soldiers across the INDOPACOM region. Oversaw the planning and development of resources to support CTC exercises and represent the command in the development and coordination. Participated in both inter and intra-service planning conferences.Correlated, analyzed, and consolidated budget data and made long and short-range plans to ensure all requirements and resources were synchronized and properly resourced. Responsible for the development of an annual exercise budget for the execution year. Show less

Operations Officer

• Jul 2018 - Mar 2020

Combined regional expertise, language competency, political-military awareness, cross-cultural communication, and professional military skills to conduct civil affairs operations and support civil-military operations in support of conventional and special operations forces.Develop leaders and build high-performance, highly resilient, results-driven teams capable of always winning even in the most austere, dynamic, and challenging of environments. Ensured organizational creativity, innovation, and high levels of readiness to undertake short/no-notice missions and changes. Planned and led numerous multimillion-dollar operations and programs, consistently exceeding established performance metrics. Show less

Civil Information Management Chief

• Oct 2017 - Jul 2018

Battalion Executive Officer

• Apr 2016 - Oct 2017

Civil Affairs Public Safety Officer

• Sep 2014 - Apr 2016

US Army Reserve Company Commander

• Sep 2012 - Sep 2014

Civil Affairs Officer - Team Chief

• Sep 2009 - May 2011

Civil Affairs NCO / DIRECT Commission

• Dec 2005 - Apr 2007

Nuclear Biological Chemical Specialist

• Oct 1995 - Oct 2002

Program Manager/Legacy Data Repository Requirements Intake Manager

• Mar 2018 - Aug 2019

Responsible for supporting the MHS Genesis Health IT Modernization as the Legacy Data Repository Requirements Intake Manager.Served as the conduit between the functional community and the LDR PMO, including the vendor/product development team.Developed and led interdisciplinary teams of specialists from various technical and functional areas critical to each project.Collaborated with the project manager to document the product vision and the project scope.Coordinated working sessions with project stakeholders.Extracted requirements using interviews, document analysis, requirements workshops, storyboards, surveys, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task, and workflow analysis.Delivered and implemented effective requirements practices, including the use and continuous improvement of a requirements process.Developed the organization's requirements for engineering policies, procedures, and tools. Show less

Lead ITSM Solution Architect, Defense Health Agency

• May 2016 - Mar 2018

Pioneered the efforts across handling the entire gamut of functions about designing, developing, and implementing ITIL and ITSM framework processes utilizing advanced principles and practices of Lean Six Sigma.Created the OPORD for WIN 10 Migration used by DHA.Developed and led interdisciplinary teams of specialists from various technical and functional areas critical to each project.Streamlined Win 10 project burn-in dates from 80 to 45 days, updating the WIN 10 communication documents, WIN 10 Issues Log, and Win 10 task list as a control mechanism.Provided cost, schedule, performance, and Program Management support to include development of program strategy; inputs to Statement of Work (SOW) and other planning and programming documents.Developed, implemented, and controlled contractual, financial, and technical aspects of a project/program through designated phases of the acquisition cycle.Instrumental in migrating 189 parent sites from WIN 7 the WIN 10 totaling 209,363 End User Devices across the four branches of military services within the DHA Enterprise. Facilitated strategic business, technical and functional synchronization across the portfolio in an effort to realize efficiencies.Championed business requirements, guiding the development and implementation of information technology policies and procedures.Translated requirements into functional and technical requirements.Provided technical expertise in the selection, gathering, analysis, and validation of program information to support studies, special projects, publications, etc.Designed and developed a data model in support of requirements for CMDB, SACM, and other modules.Created LAN Management, Change Management Plan, and Configuration plan for DHA DNOC.Implemented plans needed to accomplish short and long-range organizational goals and objectives through to their conclusion increasing the project's organizational effectiveness, efficiency, and productivity. Show less

Senior Supplier Technology Manager

• Sep 2013 - May 2016

Functioned as a vendor relationship manager for three-party suppliers delivering IT capabilities to meet USAA's P&C business and IT requirements organizational effectiveness, efficiency, and productivity. Collaborated with USAA's IT support teams and business stakeholders to mitigate risk and improve performance. Concentrated on relationships and contracts to influence the direction and improve the availability of IT systems. Liaised between the business and IT teams, and partnered with IT to build USAA core capabilities. Charged to promote, improve, and consistently executed processes related to Supplier Technology. Participated in the strategic direction of vendor information across the enterprise with several COSAs. Advised senior management on the design and implementation of solutions to impact IT and business decisions. Show less

Department of Corrections - Enterprise Business Continuity and Disaster Recovery Administrator

• Apr 2010 - Aug 2013

Developed, implemented, and maintained policies, procedures, and programs to ensure company data, databases, information systems, and technology.Conducted risk management analysis and created business continuity, contingency, and disaster recovery plans.Elected as the Standing Member of the State Interagency Continuity of Operations Leadership Committee, holding one of the at-large positions and a member of the Policy Sub-Committee for Interagency Continuity of Operations.Led the successful recovery/restoration of the environment in the Disaster Recovery (DR) exercises with WA State Consolidated Technology Services and the IBM recovery facility at SUNGARD.Served as Project Manager for six months and streamlined the department's PMDOC process, an adaptive version of PMBOK. Show less

Department of Corrections - Operations/Desktop Supervisor HQ Customer Solution Group

• Jun 2008 - Apr 2010

Correctional Industries - Electronic Data Processing (EDP) Statewide Systems Manager

• May 2006 - Jun 2008

Department of Corrections - Financial Analyst 4/ Payroll Supervisor

• Dec 2004 - Apr 2006

Department of Corrections - Financial Analyst 3

• Jul 2004 - Dec 2004

Department of Corrections - Community Corrections Officer (Public Safety)

• Nov 2002 - Jul 2004

Civil Affairs Officer -Team Chief

• May 2011 - Sep 2012

Civil Affairs Officer - Team Chief

• Oct 2008 - Sep 2009

Commissioned Officer

• Apr 2007 - Oct 2008

Military Education

Facility Controller

• Jun 2004 - Jun 2007

Supplier Diversity Specialist 3

• Nov 2000 - Sep 2002

Special Agent

• Nov 1996 - Nov 2000

Nuclear Biological Chemical Specialist

• Nov 1980 - Oct 1995