Jameel Dela Cruz

Product Support Engineer at HCLSoftware
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Contact Information
us****@****om
(386) 825-5501
Location
Rizal, Calabarzon, Philippines, PH
Languages
  • English Professional working proficiency
  • Filipino Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Google Cloud Platform Fundamentals: Core Infrastructure
    Coursera
    Feb, 2020
    - Nov, 2024
  • IBM Agile Explorer
    IBM
    Jul, 2017
    - Nov, 2024

Experience

  • HCLSoftware
    • India
    • Software Development
    • 700 & Above Employee
    • Product Support Engineer
      • Jan 2023 - Present

  • HCLTech
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Analyst
      • Jul 2022 - Jan 2023

  • Trend Micro
    • Japan
    • Software Development
    • 700 & Above Employee
    • Customer Service Engineer
      • Oct 2021 - Jun 2022

      -Handling cases for large Enterprise accounts in Asia and Middle East region for Trend Micro flagship endpoint security product OfficeScan/Apex One and Endpoint Encryption. -Handling cases for large Enterprise accounts in Asia and Middle East region for Trend Micro flagship endpoint security product OfficeScan/Apex One and Endpoint Encryption.

  • HCLTech
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Support Engineer
      • Feb 2018 - Oct 2021

      -Performs complex understanding of technical issues, assisting end users and administrator on installation, maintenance, tuning and troubleshooting of client and server problems. -Provides email and phone support to East Asia-Pacific clients, followed by documenting procedure and technical resolution is a ticketing systems and in a technical knowledge base. -Performs complex understanding of technical issues, assisting end users and administrator on installation, maintenance, tuning and troubleshooting of client and server problems. -Provides email and phone support to East Asia-Pacific clients, followed by documenting procedure and technical resolution is a ticketing systems and in a technical knowledge base.

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Software Engineer
      • Jun 2016 - Aug 2017

      I am responsible for supporting business framework and products which utilize the ESS suite of software solutions. As a software support engineer: -Handles tickets to address clients issues with distinct types of service from installation, configuration and troubleshooting. -Assisting clients via email, phone call, and screen sharing session for software configurations. -Troubleshooting complex and technical issues. -Documenting procedures and technical resolutions in a ticketing system in technical level. Show less

  • PLDT
    • Philippines
    • Telecommunications
    • 700 & Above Employee
    • Intern
      • May 2013 - Jul 2013

Education

  • Don Bosco Technical College, Mandaluyong
    Bachelor's degree In Electronics Engineering, Electrical, Electronics and Communications Engineering
    2008 - 2014
  • Don Bosco Technical College, Mandaluyong
    High School Diploma, Industrial Drafting
    2004 - 2008

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