Network Expert

• Aug 2012 - Present

Senior Network Expert

• Dec 2018 - Jan 2020

• Level-3 lead accountable for managing Dawiyat MPLS/IP and Data Centre network infrastructure.• Responsible for troubleshooting and resolving escalated cases. • Validate Technical design documentation (HLD/LLD/NIP) from planning and projects for complex Backbone changes and ensure smooth deployment of these changes on the core and access IP infrastructure. • Prepare NIP documents for complex changes on the network infrastructure. • Interact with the customer, vendor and internal business units for escalated cases. • Supervise critical network changes, POP rollouts, new service integration and implement different backbone and customer related IP solutions.• Supervise network optimization changes in the network including Vendor’s best practices rollouts, syslog and security audit.• Evaluate PSIRT and Field Notices on the infrastructure devices and take necessary action for mitigation. • Develop Custom Solutions, Best Practices and Standards for the IP Core network.• Maintain and update baseline documents for infrastructure platforms. • Develop customized python scripts for automating different network related repetitive tasks. • Co-ordinate with vendors TAC and professional services for maintaining network stability. • Conduct PAT/NRFU for new POP integration into the IP Core infrastructure. Show less

Sr. Network Engineer

• Aug 2012 - Dec 2018

• Network operation and maintenance of large enterprise setup and the Data centers across the kingdom.• Respond quickly and effectively to network issues and outages and Improve resilience of the current environment.• Installing, configuration management of Cisco 7206,7600 & ASR1k routers, and including Nexus7k,5k & 2k,2950,3550,3750 & 4500 series catalyst switches.• Handle escalation cases with specialist skills on hardware troubleshooting of 6500/7600, Nexus 7k, 5k and Cisco catalyst switches.• Active member in validating network design, troubleshooting, maintaining, and defining processes & procedures for the enhancement of operations and optimization of network infrastructure.• Periodic network infrastructure preventive maintenance and implementation of best practices on the Enterprise & Datacenter network nodes for enhancing the network performance.• Planning, testing, deploying and administering new and upgraded networks with recommended IOS & NXOS for the entire install base.• Use network monitoring tools proactively to address capacity, performance and availability issues before service degradation occurs.• Meet targets, manage and monitor KPI’s / KQI’s– ensuring optimum performance and achievement of operational objectives.• Hands on with different products including F5, A10 supporting internal groups for the existing solutions.• Providing support to deliver proposed solutions for large complex projects and to drive delivery initiatives.• To ensure the integrity of a high availability network infrastructure in order to provide maximum performance.• A network ready for use (NRFU) execution on a new greenfield network infrastructure (Data-centers) as a last step in certifying that it is ready to carry production traffic. Network devices are methodically checked to ensure that they have been implemented according to the design specifications and are running in an error-free state. Show less

HTTS TAC Engineer

• Nov 2009 - Jul 2012

• Act as a point of contact for large account network problem resolution. • Provide consultation to independently solve complex product and network problems of high complexity. • Ability to analyze, configure and troubleshoot medium to large networks. • Effectively utilize complex lab setups to duplicate and solve problems. • Work on problems of diverse scope where analysis requires further evaluation of identifiable factors and correlation of data. • Submittal of new software defects on problems previously unknown and work with Development team to get it fixed. • Engaged as HTTS technical representative on critical account program (CAP) cases. • On day-to-day basis interface with Customer Account Teams, High Touch Operation Managers, High Touch Engineers, TAC and various Business Units to provide timely support and issue resolution to meet or exceed our customers' expectations. • Demonstrate High Touch troubleshooting case note standards by consistently documenting Problem Descriptions, Status/Next Steps, and Problem Summaries. Show less

Sr. Network Engineer

• Apr 2006 - Nov 2009

• Network operation and maintenance of large service provider IP core network based on MPLS technologies. • Promoted to mentor backbone infrastructure team, handled escalation cases & on requirement jointly work by logging TAC cases with the vendor TAC teams. • Extensive hardware troubleshooting on GSR, 7600, 7200, Cisco catalyst switches. • Weekly and monthly performance reviews with the vendors. • Periodic network infrastructure audits and implementation of best practices on the MPLS & ISP core network nodes enhancing the network performance. • Documenting and imparting the necessary technical training among the cross functional teams. • International and domestic traffic management with peering partners to match the business requirements; to better optimize the infrastructure bandwidth. • Pro-active & active member in validating network design, troubleshooting, maintaining, and defining processes &procedures for the enhancement of operations. • Testing, implementation and maintenance of NNI & Internet peering to meet the business projections. • Successfully spearheaded the infrastructure and incident management teams, flexible enough to deal with different technical skill levels, hand holding in their day-to-day operations and achieved 99.995% & 92.7% CTQs annually respectively. • Deployment & Implementation of international MPLS POPs. • Build & maintain client relationship with a base account of 40 prestigious corporate customers for their day-to-day interactions with service assurance on agreed SLAs. • Quarterly & bimonthly meeting with the customers for the service feedback Show less