Jamee Sarmiento
Senior Manager of Operations for Student Success at Calbright College- Claim this Profile
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Topline Score
Bio
Reut Hadley
Jamee is a true rock star. With little guidance, she jumped in and almost single handedly stood up our entire customer support organization replete with all the bells and whistles. She can do anything she sets her mind to, is professional, hard working and dedicated. She is also intuitive to the needs of the organization and can work ahead of the curve to ensure success. It would be an honor to collaborate with Jamee again and, given the chance, I would steal her to any future organization I work in.
Reut Hadley
Jamee is a true rock star. With little guidance, she jumped in and almost single handedly stood up our entire customer support organization replete with all the bells and whistles. She can do anything she sets her mind to, is professional, hard working and dedicated. She is also intuitive to the needs of the organization and can work ahead of the curve to ensure success. It would be an honor to collaborate with Jamee again and, given the chance, I would steal her to any future organization I work in.
Reut Hadley
Jamee is a true rock star. With little guidance, she jumped in and almost single handedly stood up our entire customer support organization replete with all the bells and whistles. She can do anything she sets her mind to, is professional, hard working and dedicated. She is also intuitive to the needs of the organization and can work ahead of the curve to ensure success. It would be an honor to collaborate with Jamee again and, given the chance, I would steal her to any future organization I work in.
Reut Hadley
Jamee is a true rock star. With little guidance, she jumped in and almost single handedly stood up our entire customer support organization replete with all the bells and whistles. She can do anything she sets her mind to, is professional, hard working and dedicated. She is also intuitive to the needs of the organization and can work ahead of the curve to ensure success. It would be an honor to collaborate with Jamee again and, given the chance, I would steal her to any future organization I work in.
Credentials
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Tutor Training Certification
National Association of Communication Centers (NACC)May, 2016- Oct, 2024
Experience
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Calbright College
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United States
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Higher Education
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1 - 100 Employee
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Senior Manager of Operations for Student Success
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Aug 2023 - Present
-Manage a team of project managers in the Student Success Division-Operationalize and lead large-scale cross-functional projects from project inception to completion-Collaborate with executive leadership, internal managers/leaders, and external stakeholders-Lead and facilitate meetings with internal and external teams from 3-50 individuals -Manage multi-year partnerships and projects working with 10+ project participants and leads
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Project Manager, Operations
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Mar 2021 - Jul 2023
-Manage and maintain relationships with internal and external stakeholders and partners in high level projects (e.g., main liaison for Calbright & University of California Irvine's multi-year partnership with 10+ stakeholders, Calbright's faculty evaluations process for 8 faculty members, Success Bootcamp internal staff onboarding development)-Cross-functional collaboration and coordination through various synchronous and asynchronous modalities (e.g., Success team meeting agenda planning and facilitation, building and maintaining projects in Asana, coordinating with project managers in multiple divisions)-Lead/support large-scale initiatives and pilots including new program launches in support of student success and outcomes (e.g., Calbright's CRM Program, piloting group onboarding, supporting design sprints)-Data-driven, collaborative, process optimization and scaling new initiatives to ensure equitable student and staff experiences (e.g., dashboard/reporting review and consolidation alongside Salesforce administrator, Proactive outreach process back-end refinement and support with Enrollment Services leadership, student portal and student journey review and management alongside product team, student services, and project managers) Show less
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Welcome Services Manager
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May 2020 - Mar 2021
-Implemented new systems (e.g., Intercom, Toky, Salesforce) and created infrastructure for cross-functional communications -Managed/trained team of 4 Learner Support Specialists, and established opportunities for professional development and growth-Wrote public facing copy and worked with multiple departments to ensure consistent brand voice in learner communications -Organized projects using online project management tool (Asana) to track and advance team initiatives-Managed launch of Welcome Services team supports for college opening/launch (hiring, support process creation, student support training, data tracking with daily reporting to executive leadership, recommendations for improved learner experience, preparing CRM platform trainings and integrations)-Worked with various stakeholders and executive leadership to streamline backend processes for increased lead conversion Show less
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Project Coordinator
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Jun 2019 - May 2020
-Implement new systems (Intercom, Toky, Salesforce) and create infrastructure for cross-functional communications -Manage/Train team of four Learner Support Specialists, and establish opportunities for professional development and growth-Write public-facing copy and work with multiple departments to ensure consistent brand voice in learner communications -Organize projects using online project management tool (Asana) to track and advance team initiatives -Generate reports, collect feedback, and create recommendations for improved learner experience -Work with various stakeholders and executive leadership to streamline backend processes for increased lead conversion Show less
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Imperfect Foods
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United States
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Food and Beverage Services
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100 - 200 Employee
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Social Media Lead
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Jul 2018 - Apr 2019
-Managed team of three social media specialists responsible for hundreds of nationwide customer interactions daily -Created and implemented new processes and executed necessary training for improved performance -Set quarterly team goals, created performance and customer trend reports, and worked closely with brand team leadership to solidify company brand voice on social media platforms-Built infrastructure and utilized tools within external customer relationship management system (Sprout Social) including automated triage features and chat bot to effectively reduce team’s manual workload-Generated and completed deadline-driven projects to drive customer retention efforts across all social media interactions Show less
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Customer Care Administrator
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Nov 2017 - Jun 2018
-Completed administrative tasks including direct customer communication, billing, data entry, handling of customers’ physical property for delivery, and assessment of reduced-cost financial program applications-Created tools for Social Media correspondence
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Private Households
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Bay Area, CA
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Childcare Provider
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Sep 2013 - Nov 2017
Oversee schedule, household, and transportation needs of various families with children (newborn- teen). Ensure well-being of children. Oversee schedule, household, and transportation needs of various families with children (newborn- teen). Ensure well-being of children.
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Amazon
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South San Francisco, CA
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Delivery Contractor
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Jun 2017 - Sep 2017
Organized and delivered packages to commercial and residential locations. Organized and delivered packages to commercial and residential locations.
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Communication Center, SJSU
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San Jose, CA
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Writing Consultant
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Jan 2016 - Dec 2016
Tutored undergraduate students in writing technique. Conducted office maintenance and provided customer service. Created 30 hours worth of individual writing content. Tutored undergraduate students in writing technique. Conducted office maintenance and provided customer service. Created 30 hours worth of individual writing content.
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Administrative Assistant
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Jan 2012 - May 2015
Provided administrative work including customer service, scheduling, payment processing, and data entry (100+ accounts, DanceWorks software). Promoted new products and services to increase customer retention.
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Dance Instructor
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Jan 2009 - May 2015
Taught children and adults (4 - 45 yrs. of age) in weekly classes (4-30 students). Organized logistics for shows and classes, mentored teaching assistants.
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Hotel Nikko San Francisco
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San Francsico, CA
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Banquets Intern
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Jan 2013 - May 2013
Assisted Banquets department with functions including customer service and inventory maintenance. Performed administrative duties including scheduling, data entry, and mail delivery. Assisted Banquets department with functions including customer service and inventory maintenance. Performed administrative duties including scheduling, data entry, and mail delivery.
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Belltower Books
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Sacramento, CA
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Campus Captain
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May 2012 - Jun 2012
Managed staff of four sales representatives, processed individual transactions. Oversaw acquisition, delivery, distribution, and storage of equipment. Handled disbursement of financial resources. Managed staff of four sales representatives, processed individual transactions. Oversaw acquisition, delivery, distribution, and storage of equipment. Handled disbursement of financial resources.
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Education
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2014 - 2016
San Jose State University
Bachelor of Business Administration - BBA, Business Administration and Management, General
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