Experience

Hennepin Healthcare Research Institute

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Sr. Corporate Communications Coordinator

  • Jul 2021 - Present

  * Provide assistance and communications, public relations, digital media, and administrative support of Hennepin Healthcare Research Institute corporate communications activities.* Assist with coordinating community outreach events, special projects, meeting support, and design communications content.* Help implement communication strategies to make HHRI values and goals known. * Provide assistance and communications, public relations, digital media, and administrative support of Hennepin Healthcare Research Institute corporate communications activities.* Assist with coordinating community outreach events, special projects, meeting support, and design communications content.* Help implement communication strategies to make HHRI values and goals known.



Sajamu Q Rentals, LLC

• Small Business Owner

  • Jun 2018 - Present

  Royal Throne Chair and Event Rental business serving the Twin Cities and surrounding cities.• For Any Occasion and EventAdding a Taste of Royalty is our Specialty! Royal Throne Chair and Event Rental business serving the Twin Cities and surrounding cities.• For Any Occasion and EventAdding a Taste of Royalty is our Specialty!



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Advocate4Me Rep Sr Health Advocate

  • Nov 2019 - Jul 2021

  * Provided premium level service, removed burdens and provided end-to-end resolution for members. This included, but is not limited to: Clinical, Financial Decision Support, Claims inquiries, and more.* Provided single point of contact for the member.* Respond to and own consumer inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, financial spending accounts, correspondence, OptumRx Pharmacy, Optum Behavioral Health and self-service options.* Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member.* Educate members about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.* Advocate and intervene with care providers (doctor’s offices) on behalf of the member to assist with appointment scheduling, billing concerns, and coverage determinations.* Assist the member with resolution as their advocate with 3rd party vendors.* Assist members in navigating myuhc.com and other UnitedHealth Group websites or applications utilizing remote desktop system capabilities* Research complex issues across multiple databases and worked with support resources to resolve member issues and/or partner with others to resolve escalated issues.* Meet the performance goals established for the position in the areas of: conversation effectiveness, call quality, member satisfaction, first call resolution, efficiency and attendance.* Interpret and translate clinical / medical terminology into simple-to-understand terms for members.



Kellé

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Relations and Sales Representative

  • Sep 2016 - Jan 2019

  Leveraged my entrepreneurial spirit, creative drive, and effective communication skills. I was in charge of multiple accounts and was tasked with improving client satisfaction and executing projects in a timely manner. It was my job to ensure revenue growth by setting up new accounts, bolstering relations with current clients, and delivering world class customer service.Selected Accomplishments:● Effectively managed 125+ customers/accounts each week while successfully closing sales opportunities.



Minnesota African Women’s Association

• Tutor/Mentor

  • Jan 2017 - Jun 2018

  During my time as a tutor, I mentored and worked with high school girls for the Minnesota African Women’s Association African Girls’ Initiative for Leadership and Empowerment program. During my time as a tutor, I mentored and worked with high school girls for the Minnesota African Women’s Association African Girls’ Initiative for Leadership and Empowerment program.



Prairie Public Broadcasting

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Education Services Intern

  • Jun 2015 - Sep 2015

  As an Education Services Intern, I gained detailed knowledge of critical areas including event planning, marketing, social media growth, and web design. I also made key contributions towards promoting importance of game-based learning and technology in classroom. As an Education Services Intern, I gained detailed knowledge of critical areas including event planning, marketing, social media growth, and web design. I also made key contributions towards promoting importance of game-based learning and technology in classroom.