Experience

Provalus

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Delivery Manager

  • Oct 2022 - Present

• Team Manager

  • Sep 2022 - Present



Packaging Corporation of America

• Packaging & Containers
• 700 & Above Employee

• Sr. Information Systems Analyst

  • May 2022 - Oct 2022



Provalus

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Team Manager

  • Jun 2021 - May 2022



AMERISAFE, Inc.

• DeRidder, LA

• Senior Help Desk Technician

  • Sep 2015 - Jun 2021

  • Supervise and train helpdesk staff to ensure an outstanding level of customer service is achieved • Provided telephone and remote support for 500 users • Troubleshooting of hardware, networking, and software problems • Created and managed user accounts via Active Directory in accordance with company policies • Build, configure, deploy and maintain windows servers using VMWARE. • Configure and install Layer 3 switches, firewalls, and global traffic managers. • Monitored and… Show more • Supervise and train helpdesk staff to ensure an outstanding level of customer service is achieved • Provided telephone and remote support for 500 users • Troubleshooting of hardware, networking, and software problems • Created and managed user accounts via Active Directory in accordance with company policies • Build, configure, deploy and maintain windows servers using VMWARE. • Configure and install Layer 3 switches, firewalls, and global traffic managers. • Monitored and managed email spam filters and anti-virus systems • Deployed and observed IDS sensors and acted on the finding Show less • Supervise and train helpdesk staff to ensure an outstanding level of customer service is achieved • Provided telephone and remote support for 500 users • Troubleshooting of hardware, networking, and software problems • Created and managed user accounts via Active Directory in accordance with company policies • Build, configure, deploy and maintain windows servers using VMWARE. • Configure and install Layer 3 switches, firewalls, and global traffic managers. • Monitored and… Show more • Supervise and train helpdesk staff to ensure an outstanding level of customer service is achieved • Provided telephone and remote support for 500 users • Troubleshooting of hardware, networking, and software problems • Created and managed user accounts via Active Directory in accordance with company policies • Build, configure, deploy and maintain windows servers using VMWARE. • Configure and install Layer 3 switches, firewalls, and global traffic managers. • Monitored and managed email spam filters and anti-virus systems • Deployed and observed IDS sensors and acted on the finding Show less



Packaging Corporation of America

• Packaging & Containers
• 700 & Above Employee

• Operator Apprentice

  • Dec 2014 - Sep 2015



Ivan Smith Furniture

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Salesman

  • Sep 2012 - Sep 2015

• Warehouse Manager

  • Mar 2011 - Sep 2012

  In charge of maintaing store inventory as well as supervising employees.



FEMA

• Government Administration
• 700 & Above Employee

• Logistics Technician

  • Feb 2010 - Oct 2010



Stine Lumber Company LLC

• Delivery Driver

  • Oct 2005 - Aug 2009