Experience

Baltimore County Office of Information Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• NOC Support Analyst

  • 2018 - Present



Johns Hopkins Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• LAN Administrator

  • Aug 2015 - Mar 2018

  Provided support for over 750 users in the Wilmer Eye Institute and Pediatric Cardiology. Provided Desktop and network support. Imaged and managed machines using SCCM. Preformed troubleshooting on hardware and software, provided management for MAC's using Air watch MDM. Provided support for over 750 users in the Wilmer Eye Institute and Pediatric Cardiology. Provided Desktop and network support. Imaged and managed machines using SCCM. Preformed troubleshooting on hardware and software, provided management for MAC's using Air watch MDM.



Breakthru Beverage Group

• United States
• Wholesale
• 700 & Above Employee

• Support Analyst

  • Nov 2013 - Aug 2015

  Provided desktop support for 200 users at the corporate headquarters for the Charmer Sunbelt Group. Imaged machines, and preformed trouble shooting on hardware and software. Provided desktop support for 200 users at the corporate headquarters for the Charmer Sunbelt Group. Imaged machines, and preformed trouble shooting on hardware and software.



State of maryland Department of General Services

• Baltimore, Maryland Area

• Support Technician

  • Jun 2012 - Sep 2013

  Provided hardware and network support for DGS employees at the state office center in Baltimore as well as the multi service court houses supported by DGS across the State of Maryland. Preformed troubleshooting of hardware and software. Provided hardware and network support for DGS employees at the state office center in Baltimore as well as the multi service court houses supported by DGS across the State of Maryland. Preformed troubleshooting of hardware and software.