Jamaiel Calingo
Product Owner at Reckon- Claim this Profile
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English Full professional proficiency
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Filipino Native or bilingual proficiency
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Bio
Jason Jiao
I would recommend Jamaiel to any companies out there. We worked together at Reckon Professional Service Group support team a few years ago. He has excellent customer support, quality assurance and knowledge management skillsets. Customers just love the services he provides. In addition, he is always willing to learn new systems and products with a 'Can-Do' attitude. Jamaiel is a talented, hard-working, professional team player to work with.
Jason Jiao
I would recommend Jamaiel to any companies out there. We worked together at Reckon Professional Service Group support team a few years ago. He has excellent customer support, quality assurance and knowledge management skillsets. Customers just love the services he provides. In addition, he is always willing to learn new systems and products with a 'Can-Do' attitude. Jamaiel is a talented, hard-working, professional team player to work with.
Jason Jiao
I would recommend Jamaiel to any companies out there. We worked together at Reckon Professional Service Group support team a few years ago. He has excellent customer support, quality assurance and knowledge management skillsets. Customers just love the services he provides. In addition, he is always willing to learn new systems and products with a 'Can-Do' attitude. Jamaiel is a talented, hard-working, professional team player to work with.
Jason Jiao
I would recommend Jamaiel to any companies out there. We worked together at Reckon Professional Service Group support team a few years ago. He has excellent customer support, quality assurance and knowledge management skillsets. Customers just love the services he provides. In addition, he is always willing to learn new systems and products with a 'Can-Do' attitude. Jamaiel is a talented, hard-working, professional team player to work with.
Credentials
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Learning Java
LinkedInJul, 2021- Nov, 2024 -
Agile Foundations
LinkedInMay, 2021- Nov, 2024 -
HTTP Essential Training
LinkedInMay, 2021- Nov, 2024 -
Introducing Postman
LinkedInMay, 2021- Nov, 2024 -
Postman Essential Training
LinkedInMay, 2021- Nov, 2024 -
Agile Testing
LinkedInApr, 2021- Nov, 2024 -
New Manager Foundations
LinkedInApr, 2021- Nov, 2024 -
Programming Foundations: Software Testing/QA
LinkedInApr, 2021- Nov, 2024 -
Software Testing: Tools
LinkedInApr, 2021- Nov, 2024 -
Test Automation Foundations
LinkedInApr, 2021- Nov, 2024
Experience
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Reckon
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Australia
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Software Development
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100 - 200 Employee
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Product Owner
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Jan 2022 - Present
- Works closely with the Product Manager and Development Manager providing inputs on initiatives from Aha, gathering requirements and estimates for scheduling on the product roadmap. - Responsible for 3 main projects on different platforms: Desktop (Accounting, Payroll, POS), Hosted (SaaS), and cloud-based data analytics & visualisation (API, AWS, ELT, Data Warehouse). - Day-to-day coordination of the Development team’s activities, manage the product backlog, prioritisation, and set product vision and sprint goals through agile methodologies. - Facilitates meetings such as daily standups, sprint planning, review/demo, and retrospective including quarterly review/planning and health checks. - Assists QA to develop test scenarios, planning, and processes including handling of 3rd level escalations and triaging probable call generators keeping with internal SLAs. - Manages the release process by writing release notes, collaborate with key stakeholders such as Marketing with collateral, media releases, and blogs to support GTM or product promotion. - Stakeholder relationship building, engagement, and management by periodically reporting and presenting to C-level executives, senior managers and/or other stakeholders. CURRENT ACHIEVEMENTS - Built a Postman collection for QA to automate and replace some manual testing activities on the Hosted platform effectively reducing test time by 37.5%. - Successfully led and deployed a major payroll compliance change (STP Phase 2) reducing inbound calls by 13% in the first month. - Implemented a long-term data set initiative (Demo Book) for our data analytics, which became a baseline source for other development teams and source material for Sales and Marketing. Show less
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APS
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Quality Assurance Analyst
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Jan 2019 - Dec 2021
• Applied Agile Methodologies for Test planning, Test strategy, writing Test cases and executing System testing such as Functional testing, Integration testing, and Regression testing• Encouraged open communication and collaboration with Engineers, BA, SME, PM/PO, and internal stakeholders to foster teamwork and better business analysis of business requirements• Promoted creative thinking and problem-solving aligning business needs with client value• Data analysis of defect trends that may require shift of focus and priority within a Sprint Show less
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Quality Assurance Analyst
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Dec 2015 - Jan 2019
• Proficient in defect/test management tools such as Jira and TFS• Prepared Test environments and Staging servers for Release testing, End-to-end testing, and User Acceptance Testing (UAT)• Executed SQL queries on Microsoft SQL Server databases in AWS EC2• Actively participated in every aspect of the SDLC phases for continuous improvement on test processes and quality assurance testing• Proactive in team rituals on Scrum ceremonies such as Daily stand-up, Sprint Planning, Squad Health check, and Retrospective Show less
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Reckon
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Australia
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Software Development
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100 - 200 Employee
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Senior Technical Support Representative
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Jun 2014 - Dec 2015
Delivering high-level application support to partners and their clients’, helping in understanding problems, providing effective solutions and give constructive mitigation plan to avoid recurring or further issues. In addition, conducting webinars, representing the team on conferences and expo, and produce documentation for different target audience.
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Technical Support Representative
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Jul 2010 - Jun 2014
Inbound technical support for accounting and financial applications of different Operating systems (Windows and Mac) and various platforms – Cloud, Tablets, Mobile, and Desktop. 'First call resolution approach but also handle 2nd level support and escalation for customer satisfaction.
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SEMA Operations
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Australia
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Advertising Services
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1 - 100 Employee
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Data Verification Officer
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Jun 2009 - Jul 2010
Validation, verification, and reconciliation of data set requiring precise encoding, data entry, high attention-to-detail, along with the ability to work on routine tasks, flexibility on pressure and set deadlines. Validation, verification, and reconciliation of data set requiring precise encoding, data entry, high attention-to-detail, along with the ability to work on routine tasks, flexibility on pressure and set deadlines.
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i-TechCity
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IT Services and IT Consulting
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1 - 100 Employee
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IT Technical Support
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Feb 2009 - May 2009
Ensure successful migration of data, profiles, computers, and network to the new system including hardware support, profile elevation, security group & policy administration and authentication, inventory stock take management, together with developing, establishing rapport, and awareness to the migration procedure to end users. Ensure successful migration of data, profiles, computers, and network to the new system including hardware support, profile elevation, security group & policy administration and authentication, inventory stock take management, together with developing, establishing rapport, and awareness to the migration procedure to end users.
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Smart Shirts Limited
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Hong Kong
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Retail Apparel and Fashion
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100 - 200 Employee
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IT Technical Support
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Sep 2007 - Dec 2007
General Hardware and Software support and troubleshooting including network administration on the Assembly line together with floor planning and arrangement for machines and tool provisions for system connection then providing daily reports of WIP process to managers and stakeholders in conjunction with task tracking, ensuring system integrity and reliability, and PO archiving. General Hardware and Software support and troubleshooting including network administration on the Assembly line together with floor planning and arrangement for machines and tool provisions for system connection then providing daily reports of WIP process to managers and stakeholders in conjunction with task tracking, ensuring system integrity and reliability, and PO archiving.
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Education
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2005 - 2008
Northumbria University
Bachelor of Engineering (BEng) (Hons), Electrical and Electronics Engineering -
2011 - 2012
Australian Catholic University
Diploma, Business Information Systems -
2005 - 2007
Informatics Academy
International Advanced Diploma, Computer Engineering -
2004 - 2005
University of London
Diploma, Economics -
2003 - 2004
Louis Preston Travel and Tourism Training Centre
Diploma, Tourism and Travel Services Management -
2001 - 2002
Assumption University of Thailand
Bachelor's degree, Engineering
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