Initial Outfitting Director/ IT Planner

• Jun 2022 - Present

Senior System Administrator

• Jun 2021 - Jun 2022

• The Medical Treatment Facility includes over 900 users, 600 computers, 75 multifunction printers (MFD), 10 servers, and 500 VOIP phones in a Windows environment. • Uses ticket system, Remedy, to document and track an average of 50-100 issues a month which involve user accounts, computers, printers, scanners and network issues and transferring tickets to appropriate groups when necessary. • Provides the customer tier 2/3 support for system, server, and network issues. • Responsible for conducting DISA STIGS on 10 servers to ensure security standards are met and maintained. • Creates Plan of Action and Milestones (POAMs) for any DISA STIG checklist items which cannot be immediately corrected. • Creates System Security Plans (SSP) to document the policies and procedures for server management to include best practices. • Responsible for conducting DISA STIGS on 30 servers to ensure security standards are met and maintained. • Coordinates and works in collaboration with 10 different PMOs to ensure security and maintenance of severs is maintained. • Maintains a 98% percentage of closing all assigned tickets with 3 business days. • Reviews ACAS scans conducted on 30 servers to discover the vulnerabilities which are present on the systems. • Performs daily tasks involving group policy management, print management, DHCP management, Active Directory management, DNS server management, and SCCM management. • Utilizes Backup Exec and Veeam software to perform daily and weekly backups, while restoring files and folders as needed. • Runs scripts weekly on all storage to ensure PII is only saved in the designated storage drives. • Utilizes the DOD Patch Repository or Tenable website to determine the reason for the vulnerability and the necessary fix\patch to resolve it. • Creates server backups before patches are applied to the systems. This ensures a current restore point is available should an update have a negative effect on the system and need to be rolled back. Show less

Deputy CIO

• Aug 2017 - Jun 2021

• Responsible for all Information Services (IS) activities in the Medical Treatment Facility• Advises the Medical Commander and Executive Staff on the status of existing information systems and services• Manages the installation of all new IS applications in the Medical Treatment Facility• Provides medical IT data system administration, technical & project planning support, and project management• Leads, coordinates, and supports internal and external communication, information technology and information management initiatives to enhance the quality of patient care• Provides oversight of life-cycle management for all Information Technology Equipment (ITE) assets assigned to the Medical Treatment Facility• Ensures inventory of MTF's ITE assets is properly maintained and controlled• Coordinates with MAJCOM or FOA on IS policy, budgeting, standardization, and system implementation• Oversees data quality and data mining activities• Provides contract support for medical and technical services• Serves as a consultant for developing, testing and evaluating of IS initiatives• Manages and advocates MTF requirements for annual technology refresh purchases for the medical infrastructure and end-user devices (EUDs) such as personal computers, printers, personal electronic devices (PEDs), land mobile radios (LMRs), audiovisual (AV) equipment, telecommunications, and cable plant for IS components.• Maintains a central helpdesk function serving as the primary tier 0-1 support for all IS issues, coordination, and resolutions• Facilitates communication between the MTF and the local Communications Squadron• Develops and maintains Service Level Agreements with support functions to include the local Communications Squadron• Provides oversight to Health Care Information Assurance activities such as the Medical Information Security Readiness Team.• Conducts risk analysis/assessment of IS activities as appropriate Show less

Network Administrator

• 2016 - Jun 2021

• Recipient of multiple merit-based promotions due to exemplary performance. • Fulfill critical technical leadership position within the largest out-patient clinic outside of the US. • Leverage strong leadership and organizational skills to ensure connectivity for 900+ users and 2,500+ devices. • Demonstrate technical expertise while outlining strategic plans to improve network across 14 locations. • Strategically manage hardware connectivity, cabling, routers, bridges and associated software. Show less

Medical Information Services / Network & System Administrator

• 2005 - 2010

• Succeeded in directing helpdesk operations within 4th largest USAF hospital. • Ensured connectivity for 1,400 end-users utilizing 2,000 devices. • Leveraged strong technical skills to promptly diagnose / troubleshoot hardware and software issues to minimize workflow interferences. • Improved security by maintaining strict adherence to all government regulations.

Health Services Management Apprentice | Journeyman

• 2001 - 2005

• Used exemplary organizational skills to maintain quality control throughout all record management and scheduling.