Experience

Software Information Resource Corp (SIRC)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Virtual Assistant

  • Apr 2020 - Present

  SIRC provides high level professional Information Technology and Project Management services to its partners and customers in the Washington DC Metropolitan area. We have grown beyond our application development roots to providing Strategic Leadership, Program/Project Management, eDiscovery, IT Governance, Enterprise Architecture, SOA and Data warehousing expertise, as well as providing skilled technical experts to deliver the initiatives. Specialized in: IT Governance, IT Development and Deployment, Help Desk and Support, VAR Services, SharePoint, eDiscovery, Consulting Service, Desktop Support, Project Management, and Customer Service Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Support Specialist

  • Dec 2010 - Apr 2020

  • Supports operation and Administrative users for process improvement. • Work with the business to determine the area's of opportunity and build interventions to support them. • Multitasking and management. • Responsible for delivering high standards of service to customers by making the most effective and efficient use of call-center staff and technology resources. • Monitors, analyze and plan improvements of Data reports • Supports operation and Administrative users for process improvement. • Work with the business to determine the area's of opportunity and build interventions to support them. • Multitasking and management. • Responsible for delivering high standards of service to customers by making the most effective and efficient use of call-center staff and technology resources. • Monitors, analyze and plan improvements of Data reports



ADEC Innovations

• United States
• Business Consulting and Services
• 500 - 600 Employee

• Information Technology Help Desk

  • Aug 2010 - Dec 2010

  • Provides support via Emails • Answering procedural, navigational and technical questions from the production and administrative users. • Assisting with escalated calls, as well as gathering and inputting of data. • Work with support and technical team for the hardware issue or request from the production and admin users. • Provides support via Emails • Answering procedural, navigational and technical questions from the production and administrative users. • Assisting with escalated calls, as well as gathering and inputting of data. • Work with support and technical team for the hardware issue or request from the production and admin users.