Jalmar Junior
Head of Technical Support at SOU.cloud ☁️- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Professional working proficiency
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Bio
Alexandre Antinarelli
Excelente pessoa e profissional! Muito competente e responsável, possui amplo conhecimento e facilidade de compreender as necessidades dos seus clientes para prover as melhores soluções. Em paralelo à isso, possui muita habilidade no relacionamento com as pessoas e na conduções do time em projetos. Obrigado Jalmar pelas soluções que você tem contribuído para o aprimoramento dos nossos processos.
Eduardo Kieling ☁️
Referência quando se fala em licenciamento Microsoft, possibilidades em M365 e dedicação! Jalmar é um excelente profissional, cujo qual, tenho o prazer de trabalhar!
Alexandre Antinarelli
Excelente pessoa e profissional! Muito competente e responsável, possui amplo conhecimento e facilidade de compreender as necessidades dos seus clientes para prover as melhores soluções. Em paralelo à isso, possui muita habilidade no relacionamento com as pessoas e na conduções do time em projetos. Obrigado Jalmar pelas soluções que você tem contribuído para o aprimoramento dos nossos processos.
Eduardo Kieling ☁️
Referência quando se fala em licenciamento Microsoft, possibilidades em M365 e dedicação! Jalmar é um excelente profissional, cujo qual, tenho o prazer de trabalhar!
Alexandre Antinarelli
Excelente pessoa e profissional! Muito competente e responsável, possui amplo conhecimento e facilidade de compreender as necessidades dos seus clientes para prover as melhores soluções. Em paralelo à isso, possui muita habilidade no relacionamento com as pessoas e na conduções do time em projetos. Obrigado Jalmar pelas soluções que você tem contribuído para o aprimoramento dos nossos processos.
Eduardo Kieling ☁️
Referência quando se fala em licenciamento Microsoft, possibilidades em M365 e dedicação! Jalmar é um excelente profissional, cujo qual, tenho o prazer de trabalhar!
Alexandre Antinarelli
Excelente pessoa e profissional! Muito competente e responsável, possui amplo conhecimento e facilidade de compreender as necessidades dos seus clientes para prover as melhores soluções. Em paralelo à isso, possui muita habilidade no relacionamento com as pessoas e na conduções do time em projetos. Obrigado Jalmar pelas soluções que você tem contribuído para o aprimoramento dos nossos processos.
Eduardo Kieling ☁️
Referência quando se fala em licenciamento Microsoft, possibilidades em M365 e dedicação! Jalmar é um excelente profissional, cujo qual, tenho o prazer de trabalhar!
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftNov, 2020- Nov, 2024 -
Microsoft Licensing Fundamentals
MicrosoftSep, 2020- Nov, 2024 -
Microsoft 365 Certified Fundamentals
MicrosoftJul, 2019- Nov, 2024 -
Azure Administration: Manage Subscriptions and Resources
LinkedInApr, 2019- Nov, 2024 -
Microsoft Cloud Solution Provider (CSP) Specialist
MicrosoftDec, 2018- Nov, 2024 -
Microsoft Dynamics 365 Licensing Specialist
MicrosoftDec, 2018- Nov, 2024 -
Microsoft Products and Services Agreement Licensing Specialist
MicrosoftDec, 2018- Nov, 2024 -
Microsoft Service Provider License Agreement Licensing Specialist
MicrosoftNov, 2018- Nov, 2024 -
Microsoft Licensing Solutions Specialist LORG
MicrosoftMar, 2017- Nov, 2024 -
Microsoft Licensing Solutions Specialist SMB
MicrosoftMar, 2017- Nov, 2024 -
Microsoft Licensing Azure Services Specialist
MicrosoftJan, 2017- Nov, 2024 -
Microsoft Licensing Solutions Expert LORG
MicrosoftJan, 2017- Nov, 2024 -
Microsoft Licensing Solutions Expert SMB
MicrosoftJan, 2017- Nov, 2024 -
Microsoft SAM Solution Specialist Lite
MicrosoftJan, 2017- Nov, 2024 -
HP2-E43 - HP Sales Certified – SMB Solutions [2012]
HPJan, 2012- Nov, 2024 -
HP2-E53 - HP Sales Certified – Enterprise Solutions [2012]
HP -
HP2-K24 - HP Sales Certified – SMB Storage [2012]
HP -
HP2-T20 - HP ASP - Proliants Servers [2011]
HP -
MCTS - Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations
Microsoft -
MCTS - Volume Licensing Specialist, Small and Medium Organizations
Microsoft -
MPN - Pre-Sales Technical Specialist - Private Cloud/Management And Virtualization
Microsoft -
MPN - Pre-sales Technical Specialist for Messaging
Microsoft -
MPN - Sales Specialist for Messaging
Microsoft -
MPN - Sales Specialist for Messaging - Hosting
Microsoft -
MPN - Sales Specialist for MidMarket Solution Provider - 2014
Microsoft -
MPN - Sales Specialist for Server Platform
Microsoft -
MPN - Sales Specialist for Small Business
Microsoft -
MPN - Sales and Marketing for Midmarket Solution Provider
Microsoft -
MPN - Sales and Marketing for Private Cloud/Management and Virtualization
Microsoft -
MPN - Windows Server 2012 Licensing
Microsoft -
SMB Sales Specialist (2012)
Trend Micro -
TCSC - OfficeScan 10.5 Sales Consultant
Trend Micro -
TCSR - Data Loss Prevention 5.5
Trend Micro -
TCSR - Deep Security 8.0
Trend Micro -
TCSR - Endpoint Security Platform
Trend Micro -
TCSR - Hosted Email Security
Trend Micro -
TCSR - InterScan Messaging Security 8.2
Trend Micro -
TCSR - Mobile Security 7.0
Trend Micro -
TCSR - OfficeScan 10.6
Trend Micro -
TCSR - SafeSync for Business
Trend Micro -
TCSR - ScanMail for Microsoft Exchange 10.2
Trend Micro -
TCSR - SecureCloud 1.1
Trend Micro -
TCSR - Threat Management Services
Trend Micro -
TCSS - Trend Micro Certified Sales Specialist
Trend Micro -
VSP 5 - VMware Sales Professional 5
VMware
Experience
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SOU.cloud ☁️
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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Head of Technical Support
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Jul 2023 - Present
- Head of Tech Support and Service Desk Unit - Head of Customer Success Unit - Microsoft Champion responsibilities such as Partner Management, Microsoft Incentives, Sales Team Support
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Head of Customer Success
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Sep 2021 - Present
- Responsible to create a Customer Success unit - Customer Success Project with Microsoft and ISSI Consulting audit- Led the Project to implement a Customer Success platform- Microsoft Champion responsibilities such as Partner Management, Microsoft Incentives, Sales Team Support
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Cloud Sales Specialist / Champion
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Sep 2020 - Sep 2021
- Responsible for managing the Microsoft Partnership, Partner Center, competences, incentives, etc.- Provide support to the entire Sales team, Microsoft Sales Training, content production, internal publications, pricing tools, etc. - Manage SharePoint, from creation to publications- Lead the Pre-Sales team, focusing on SMB- Dynamics 365 Implementation Project Leader (Sales and Customer Success)- One of the leaders of SOU's Customer Success project- Reference in Microsoft licensing (Cloud and on-premises) Show less
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TEEVO
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IT Services and IT Consulting
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1 - 100 Employee
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Microsoft Champion
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Sep 2013 - Sep 2020
- Responsible for TEEVO's Microsoft area, commercial (sales and training) and technical (certifications, skills and training focused on licensing); - Management of Microsoft portals, such as MPN, CHIP, Discovery, Internal and external Yammer, among others; - Identification of the best Microsoft products or solutions that have the best adherence to TEEVO and Microsoft strategies and pass on to commercial and pre-sales team; - Responsible for understanding new products / solutions and transfering knowledge and coordinating the training of the sales force; - Provided support in marketing activities, such as events, webinars, campaigns and dissemination materials; - Provided sales support, identified and developed business opportunities for the entire Microsoft product/solutions line; - Promoted the development of knowledge and advisory posture in relation to internal and external customers; - Participated in the development of complex projects and develop POCs. Show less
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Account Manager
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May 2012 - Sep 2013
- Account Manager of 150 Customers in the SMB and Enterprise segment; - Sales focused solutions and services from major manufacturers such as Microsoft, HP, Trend Micro, VMware, Cisco, among others; - Microsoft Projects (Licensing, SAM, Cloud and consulting); - Provided support for commercial and technical team in Microsoft licensing.
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Projetec Indústria e Comércio de Aparelhos Eletrônicos Ltda
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Novo Hamburgo e Region, Brazil
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Account Manager
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Jan 2010 - Apr 2012
- Account Manager with focus on the SMB market, approximately 200 accounts. - Acted as a Microsoft consultant for the commercial and technical team in licensing and SAM (Software Asset Management). - Account Manager with focus on the SMB market, approximately 200 accounts. - Acted as a Microsoft consultant for the commercial and technical team in licensing and SAM (Software Asset Management).
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Teknocenter Informática Ltda
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Novo Hamburgo e Region, Brazil
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Account Manager
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Oct 1999 - Oct 2009
- Account Manager with focus on the SMB market, approximately 200 accounts. - Acted as a Microsoft consultant for the commercial and technical team in licensing - Account Manager with focus on the SMB market, approximately 200 accounts. - Acted as a Microsoft consultant for the commercial and technical team in licensing
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Education
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FEEVALE
Community
