Experience

Empyrean

• United States
• Human Resources Services
• 500 - 600 Employee

• Client Service Representative TIER 2

  • Sep 2018 - Present



Texas Children's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Representative

  • Mar 2017 - Jul 2018

  • Responsible for helping patients gain access to medical treatment facilities. • Provide excellent customer service to all patients. • Greeting patients and their caregivers and records pertinent information into database. • Processing all information required for admittance, dismissal and insurance billing. • Relaying all information between patients and other staff members and provided with updates as needed. • Scheduling patients for upcoming services. • Responsible for helping patients gain access to medical treatment facilities. • Provide excellent customer service to all patients. • Greeting patients and their caregivers and records pertinent information into database. • Processing all information required for admittance, dismissal and insurance billing. • Relaying all information between patients and other staff members and provided with updates as needed. • Scheduling patients for upcoming services.



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Health Advocate / SME

  • Oct 2015 - Jan 2017

  • Answer all incoming calls for eligibility, benefits and claims • Taking premium payments and updating member information. • Knowledge of medical terminology. • Speaking with Providers on behalf of members and scheduling doctor’s appointments. • Making sure that all members receive and use all pharmaceutical benefits. • Processing claims and claims payments while handling escalated and/or complex situations. • Maintaining Quality and meeting all performance metrics. • Answer all incoming calls for eligibility, benefits and claims • Taking premium payments and updating member information. • Knowledge of medical terminology. • Speaking with Providers on behalf of members and scheduling doctor’s appointments. • Making sure that all members receive and use all pharmaceutical benefits. • Processing claims and claims payments while handling escalated and/or complex situations. • Maintaining Quality and meeting all performance metrics.