Experience

Edenred Finland

• Finland
• Financial Services
• 1 - 100 Employee

• Digital Customer Care Specialist

  • May 2022 - Present



Forsman Tea

• Store Manager, Community Manager, Content Creator

  • Feb 2014 - Apr 2022

  Managed the biggest tea store in the Nordics and took care of our brand community through feel-good customer service and value-driven online content. Additionally, I organized tea tasting events and contributed in various tasks such as product development within sales and marketing, production and executive management in both B2C and B2B- On my first year as store manager, sales grew 8 percent and have since increased annually- Executed charitable events for our local community, in which one of the customers donated gift cards worth 500 euros- Facebook review has gone up from 4/5 to 4,8/5 stars due to uplifting customer service Show less

• Sales and Marketing Assistant, Community Manager, Content Creator, Store Assistant

  • Jun 2013 - Jan 2014

  Assisting in sales and marketing in both B2B and B2C sectors.- Was in charge of sales during Fairtrade week, which has doubled one of the products' annual sales in the course of time- Took charge of developing the company's Facebook and creating an engaged community- Created a Twitter profile to reach out for foreign contacts and consumers and an Instagram profile for a younger generation of consumers



Franco and the Dreadnought

• Social Media Assistant

  • Jan 2013 - Aug 2013

  Assisted Manchester, UK- based singer-songwriter Franco and the Dreadnought with his online fan pages. Assisted Manchester, UK- based singer-songwriter Franco and the Dreadnought with his online fan pages.



Jelmu Ry

• Jyväskylä, Finland

• Volunteer

  • Jan 2013 - May 2013

  Assisted during gig nights at Tanssisali Lutakko (chosen as Finland's best music venue of 2010 by touring musicians). Tasks varied from customer service to maintenance of security. Assisted during gig nights at Tanssisali Lutakko (chosen as Finland's best music venue of 2010 by touring musicians). Tasks varied from customer service to maintenance of security.



Franco and the Dreadnought

• Social Media Marketing Manager

  • Feb 2012 - Nov 2012

  Working with Manchester, UK- based singer-songwriter Franco and the Dreadnought in creating a better online presence, and fan interaction through various social media campaigns. This project formed a major part of my thesis, which is titled as "Social Media Marketing for an Artist: Using Engagement to Build a Loyal Fan Base". The thesis received a grade of 5, which is the highest in the national academic system. Working with Manchester, UK- based singer-songwriter Franco and the Dreadnought in creating a better online presence, and fan interaction through various social media campaigns. This project formed a major part of my thesis, which is titled as "Social Media Marketing for an Artist: Using Engagement to Build a Loyal Fan Base". The thesis received a grade of 5, which is the highest in the national academic system.



The Animal Farm

• London, United Kingdom

• Intern

  • Sep 2011 - Feb 2012

  Maintaining social media accounts (Facebook, Twitter, YouTube), updating databases, running various marketing campaigns incl. a remix campaign, A&R, dealing with publishing administration contracts, writing press releases, tour planning, organizing interviews and personal appearances. Maintaining social media accounts (Facebook, Twitter, YouTube), updating databases, running various marketing campaigns incl. a remix campaign, A&R, dealing with publishing administration contracts, writing press releases, tour planning, organizing interviews and personal appearances.



NHTV Breda University of Applied Sciences

• Netherlands
• Higher Education
• 100 - 200 Employee

• Director

  • Mar 2011 - Jun 2011

  Directed a documentary of marijuana in called “Smoke”. Was in charge of the creative side of the project and guided the filming crew towards the objectives on set and in post-production. Directed a documentary of marijuana in called “Smoke”. Was in charge of the creative side of the project and guided the filming crew towards the objectives on set and in post-production.



NHTV Breda University of Applied Sciences

• Netherlands
• Higher Education
• 100 - 200 Employee

• Producer

  • Nov 2010 - Jan 2011

  Produced a short film about a homeless man called “Despite the Hardships”. Made sure that all crew members performed their tasks, and the film and necessary documents were delivered on time. Searched for suitable talents and locations and went through legal aspects with them. Produced a short film about a homeless man called “Despite the Hardships”. Made sure that all crew members performed their tasks, and the film and necessary documents were delivered on time. Searched for suitable talents and locations and went through legal aspects with them.



Campus Entertainment

• Finland

• Project Manager

  • Sep 2009 - Aug 2010

  Lead a project, which promoted the Degree Programme in Music and Media Management. Was responsible for pushing the project and group members towards the objectives; that year the Degree Programme in Music and Media Management saw more applicants than any other English-speaking degree programs in Finland. Additonally wrote articles of the music and media industry. Lead a project, which promoted the Degree Programme in Music and Media Management. Was responsible for pushing the project and group members towards the objectives; that year the Degree Programme in Music and Media Management saw more applicants than any other English-speaking degree programs in Finland. Additonally wrote articles of the music and media industry.



The Student Union of JAMK University of Applied Sciences JAMKO

• Finland
• Non-profit Organizations
• 1 - 100 Employee

• International and Degree Student Tutor

  • Aug 2009 - May 2010

  Was responsible of making sure that exchange and new degree students adapted well into their new study and living environment. Also, arranged activities in which students got to know and bond with each other. Was responsible of making sure that exchange and new degree students adapted well into their new study and living environment. Also, arranged activities in which students got to know and bond with each other.



ThinkFish Media

• Netherlands
• Broadcast Media Production and Distribution

• Audio Engineer

  • Feb 2010 - Mar 2010

  Worked on a documentary of homeless people in Jyväskylä, Finland with a Dutch media production company. Mastered necessary audio-related technical skills in less than a few days. Assisted in interview translations from Finnish to English. Worked on a documentary of homeless people in Jyväskylä, Finland with a Dutch media production company. Mastered necessary audio-related technical skills in less than a few days. Assisted in interview translations from Finnish to English.



Suomen UNICEF – UNICEF Finland

• Finland
• Civic and Social Organizations
• 1 - 100 Employee

• Face-to-Face Campaign Worker

  • Feb 2009 - May 2009

  Approached the public and informed them about Unicef's work and tried to convert them into monthly donors. Approached the public and informed them about Unicef's work and tried to convert them into monthly donors.



Campus Entertainment

• Finland

• Sponsorship Officer

  • Sep 2008 - May 2009

  Contacted companies to persuade them to contribute to a club event for the deaf and hard of hearing people called “Sencity”. Approximately 150 companies were contacted during the six office hours a week in two months. Assisted with marketing and was responsible for creating various street marketing stunts for the event, of which 1100 people attended Participated actively on a long-term internationally staffed project and gained experience on sponsorship and marketing. Contacted companies to persuade them to contribute to a club event for the deaf and hard of hearing people called “Sencity”. Approximately 150 companies were contacted during the six office hours a week in two months. Assisted with marketing and was responsible for creating various street marketing stunts for the event, of which 1100 people attended Participated actively on a long-term internationally staffed project and gained experience on sponsorship and marketing.