Experience

United Catering LLC

• Oman
• Food and Beverage Services
• 1 - 100 Employee

• Marketing & Operations Manager

  • Jun 2022 - Present

  - Lead the follow up process for large marketing campaigns/activity and be proactive in the research to establish new target markets & business streams.- Ensure the efficient and effective delivery of operations and designated services to the client organization in accordance with the agreement of the contract.- Arrange meetings with potential clients to prospect for new business to ensure that all work is carried out as per the contract and client specification.- Manage the Catering Operations with the available resources within budget. Deliver the highest possible standard of food with the resources available and within budget. - Preparing Bidding documents, Proposals, highlighting and preparing major requirements for tender submission. - Ensure hospitality is produced to the highest possible standard and is delivered to the agreed specification. Supervise the functions of the department employees, facilities, operations and cost on a day- to-day basis.- Monitor and ensure a high standard of dress and personal hygiene amongst all kitchen & front of house staff. Ensure the efficient use of resources, staff, materials and energy.- Ensure the highest standards of production and presentation of all dishes from all associated departments to the client.- Responsible for HSE compliance within the catering services. Motivate, coach and train staff to perform to the highest standards and in line with Company Policy.- Effective communication with clients to ensure full understanding and management of client requirements and identification of further opportunities.- Ensure all aspects of Health and Safety management were adhered to both in and out of the work place- Hold regular meetings with finance manager to review pipeline, resolve challenges, and present possible solutions, and provide ongoing training to ensure team consistently performs above standard Show less

• Marketing Manager

  • Sep 2021 - May 2022

  - Communicating new business developments to prospective clients and overseeing the development of marketing literature.- Lead the follow up process for large marketing campaigns/activity and be proactive in the research to establish new target markets & business streams.- Arrange meetings with potential clients to prospect for new business to ensure that all work is carried out as per the contract and client specification.- Preparing Bidding documents, Proposals, highlighting and preparing major requirements for tender submission. Review the tender documents and ensure that all data required for pricing are available in the documents.- Prepare tender queries for missing information/drawing or any contradiction between the documents. Prepare contracts ensuring adherence to law-established rules and guidelines.- Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply anddemand etc. and know how to sell against them.- Coordinating with all departments to develop pricing strategies to maximize profits and market share while balancing client satisfaction.- Effective communication with clients to ensure full understanding and management of client requirements and identification of further opportunities.- Hold regular meetings with account manager to review pipeline, resolve challenges, and present possible solutions, and provide ongoing training to ensure team consistently performs above standard- Responsible for the overall management of all strategic and operational Marketing and Client Relationship activities.- Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate business development ideas.- Work closely with all the departments to ensure that all client details and requirements are passed over once the sale of the facility has been carried out. Show less



Haritha Foods

• Kerala, India

• Marketing & Sales Manager

  • Jun 2019 - Aug 2021

  - Identify potential Sales opportunities with existing customers and new prospects by making personal sales calls, following up on leads provided by the company, and by other prospecting methods as appropriate. - Develop Sales & Marketing plans, activities, and campaigns and manage the day-to-day activities of Sales & Marketing team. - Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them. - Lead, direct, evaluate a team of sales and communications professionals to make sure that all sales works are conducted in a timely and efficient manner. - Develop strategic plans to deliver on sales targets in order to grow overall business within existing accounts and pursue business relationships with expansion customers to generate new business. - Monitor sales volume, revenues, and cost against forecasts to identify problem areas; and adapt procedures to improve the overall performance of the sales team. - Train and Monitor Sales & Marketing Executives on the technical aspects of the organization’s products and service; on marketing campaigns and sales promotions. - Liaise with functional or production Managers to develop and implement organizational relations programs or activities that are appropriate for business needs. - Utilize CRM according to established procedures, such as; professionally and efficiently update and maintain all CRM data including; customer data, all customer contact details, current opportunity forecast data, along with competitive information. - Understand the customer’s needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand. - Coordinate and assists in other tasks as needed and work with other departments to resolve issues either directly or indirectly relating to Vendors and Agents to ensure for satisfied service to Company’s customers. Show less



Integral Food Services - Global Venture Group

• Doha, Qatar

• Business Development Manager

  • Apr 2018 - Mar 2019

  - Arrange meetings with potential clients to prospect for new business to ensure that all work is carried out as per the contract and client specification. - Lead the follow up process for large marketing campaigns/activity and be proactive in the research to establish new target markets & business streams. - Study the tender documents, highlighting and preparing major requirements for tender submission. - Effective communication with clients to ensure full understanding and management of client requirements and identification of further opportunities. - Responsible for the overall management of all strategic and operational Marketing and Client Relationship activities. - Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them. - Communicating new business developments to prospective clients and overseeing the development of marketing literature. - Review the tender documents and ensure that all data required for pricing are available in the documents. - Prepare tender queries for missing information/drawing or any contradiction between the documents. - Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate business development ideas. - Prepare contracts ensuring adherence to law-established rules and guidelines. - Develop a growth strategy focused both on financial gain and client satisfaction and build long- term relationships with new and existing clients. - Work closely with all the departments to ensure that all client details and requirements are passed over once the sale of the facility has been carried out. Show less



Al Naba Supplies & Catering Services LLC

• Muscat - Oman

• Senior Business Development Officer

  • Feb 2014 - Mar 2018

  - Conduct research to identify new markets and client needs and arrange business meetings with prospective Clients. - Arrange meetings with potential clients to prospect for new business to ensure that all work is carried out as per the contract and client specification. - Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. - Review the tender documents and ensure that all data required for pricing are available in the documents. - Ensure successful sales and business mobilization with early achievement of both the required financial run rates and quality standards. - Prepare tender queries for missing information/drawing or any contradiction between the documents. - Ensure contract profitability through a commercial evaluation, and a full understanding of risks and liabilities, prior to presenting written sales proposals. - Manage effectively the sales process through prospect development/tender receipt, proposal, presentation and closing negotiations. - Interact with clients to obtain feedback on service quality and service levels; effectively responds to and handles guest problems and complaints. - Ensure that all telephone calls (in and out bound) are handled in a timely and professional manner. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Commercial Officer

  • Jul 2011 - Dec 2013

  - Study the tender documents, highlighting and preparing major requirements in tender submission. - Generate new sales enquiries and adding new clients to the company database on regular basis. - Support mobilization of new business with agreed handover to Operations to maintain and develop close client relationship of new contracts. - Identify Service improvements or new Services by remaining current on industry trends, market activities, and competitors. - Communicating new business developments to prospective clients and overseeing the development of marketing literature. - Review the tender documents and ensure that all data required for pricing are available in the documents. - Prepare tender queries for missing information/drawing or any contradiction between the documents. - Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. - Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. - Ensure all other departments such as Administration, Operations and Finance understands the adhere to Contractual Obligations, reflecting them accurately. Show less



Sea View Hotel - Dubai

• Front Office Supervisor

  • Jan 2009 - Jun 2011

  - Control the preparation of room occupancy forecast on a daily, weekly and monthly basis. - Liase closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies. - Personally and frequently verify that guests in his operation are receiving the best possible service available. - Responsible that employees project professionalism and are well trained and provide friendly and efficient service. - Periodically inspect rooms to ensure cleanliness and well maintained rooms, patrol assigned areas frequently to ensure cleanliness and well maintained areas. - Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels. - Entertain regular and potential clients and maintains excellent guest relations. - Ensure that all areas of responsibility are properly staffed, supervised and operating smoothly. - Ensure that guest history record is up-to-date at all times and receiving and processing reservations. - Assist in creating, implementing, and achieving the departmental budgets for the Front Desk, Reservations. - Responsible for promoting the hotel core values: Honesty, Personal Integrity, and Team before Self. Show less