Business Analyst, Onduo

• Sep 2022 - Present

Senior Business Analyst

• Jul 2022 - Sep 2022

• Continued duties from the previous role.• Guided a team to tackle BAU work and set expectations for team and external partners.• Requirements gathering for all legacy reports, restructured reports to be more viable + efficient code.• Parallel testing datastores for outbound reports.• Involved in picking an ideal director candidate to represent the Business Analyst team.

Junior Business Analyst

• Sep 2021 - Jul 2022

• Took on weekly duties to validate and correct outbound data for the Department of Health and many other• Key part for the business in database migration working with consultants and cross functional teams. Including work on ingestion of data via API, Data transformations, and validation of the business rules on the data.• Involved in E2E testing for ingestion of data, manipulation of data via microservices, report generation via SQL views and outbound file generation in the new datastore.• Taking on mentorship/teaching role in a brand-new department and creating documentation on BAU work and projects done with cross functional teams.• Creating/utilizing Jira request boards to track progress of projects and deliverables and interactions with the customers.• Managing stakeholder relationships within the organization to streamline and improve processes.• Conducted interviews to build out a successful analyst team for the business.• Worked with multiple internal and external stakeholders to compile business requirements for the datastore, reports, and outbound files.• Automated many manual processes done by the communication teams.• Built templates to ingest data from Smartsheet and create email templates for Marketing cloud for mass caregiver outreach.

Data Analyst

• Nov 2020 - Sep 2021

• Data wrangling large datasets preparing them for reporting.• Creating reports and interactive dashboards to fulfill business needs.• Pulled metrics to develop better business decisions for class hosting locations.• Managed stakeholder relationships within the organization for the customer experience department.• Improved registration in classes by 20%+ with population targeting registration.• Partnering with many teams creating reports or tools to assist in decision making.• Automated processes such as enrollment, data mapping, report generations for external agency partners.

Data Analyst

• Jul 2020 - Aug 2020

• Using python to scrape valuable information to meet business needs.• Data cleaning and validation on large datasets• Gathering information to predict emails for marketing.• Creating visually pleasing reports for the sales team and managers. • Using python to scrape valuable information to meet business needs.• Data cleaning and validation on large datasets• Gathering information to predict emails for marketing.• Creating visually pleasing reports for the sales team and managers.

Quality Assurance Analyst

• Jun 2019 - Feb 2020

• Converting and preparing hundreds of hours of voice files for voice assistant testing • Developing python scripts to automate business needs• Creating dashboards using Power BI to help tackle project needs• Created automated demographic/KPI trackers for managers to share with third party vendors daily • Converting and preparing hundreds of hours of voice files for voice assistant testing • Developing python scripts to automate business needs• Creating dashboards using Power BI to help tackle project needs• Created automated demographic/KPI trackers for managers to share with third party vendors daily

Quality Assurance Analyst

• Jul 2018 - Feb 2020

Process Associate

• Jul 2017 - Jun 2018

• Managing/overseeing multiple Central Operation dispatchers.• Maintaining transparent information with Amazon warehouse leads regarding hourly delivery windows.• Working with software engineers to create a better product and getting rid of bugs to assist warehouses with overselling.• Ensuring that the cost per delivery is at a profitable margin for the business.• Created automated dashboards that helped keep track of orders and CPD for the delivery window.• Daily reports of the metrics captured by the dashboard via scripts.