Experience

VSG Vision Security Group

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Account Manager

  • Jan 2019 - Present

  Working with internal corporate security teams and building maintenance teams in ensuring compliance policies and procedures are carried out weekly or monthly according to building requirement.Communicating with Mitie/ VSG sales team to incorporate new clients and improve existing client relationships Providing information on the length and the quality of security services offered to clients, to company stakeholders and shareholders. As well as overall generated income chart flow on the existing products' years of service.Understanding of building law, marketing, public relations, facilities management,project management and conflict management.Good verbal and communication skills.Improve career knowledge by attending company CPD (Continuous Professional Development) programs, e.g. Financial publications, government legislative publications, accountancy publications, education publications.Working with law enforcement and civil service in providing the client on safety issues arising on the JLL portfolio of sites.Having the capability to lead and manage teams.Primary client contact person for assigned portfolio of accounts. Responsibility for regular face to face client interaction and proactive resolution of any operational issues at assigned client base. Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow up, phone calls, lunches and other special events.Direct and indirect supervision of security staff, including training and development.Utilizing branch and corporate resources, define, address and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service-related items.Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.

• Corporate Security Manager

  • Nov 2011 - Present

  To work alongside the Building Management Team to ensure the smooth running of the site. To ensure the security team is following the procedures as listed in the Assignment Instructions. To keep the contracts Manager and the Building Manager informed of Incidents, and to ensure that agreed levels of service and contractual requirements are achieved as a minimum. To help train and assess staff to ensure familiarity with and implementation of the site procedure, providing refresher and update training as and when necessary and maintain accurate records of the same. Carry out any investigations as required and to ensure reports are competed for Q3 Management and contracts manager.Organising the day-to-day operations on site – I was required to handle a complex and varied workload throughout the day and so effective time management played a huge part Providing support in the management of vendors and contractors to arrange for maintenance; Exploring avenues to ensure cost-effectiveness;Project management – overseeing building projects, renovations or refurbishments and paying close attention to detail to flag any deficiencies;Drafting reports and making written recommendations on how certain improvements can be made;Ensuring the building meets health and safety requirements;Keeping staff safe;Responding appropriately to emergencies or urgent issues as they arise and diligently handling the situation


Mitie Security
• United Kingdom
• Security and Investigations
• 700 & Above Employee
• Account Manager

  • Apr 2017 - Present


Knightsbridge Guarding Security Supervisor

• Security Supervisor, CCTV Controller

  • Nov 2008 - Nov 2011

  To ensure my team of security officers were following the correct procedures in the course of their duties as well as implementing new procedures to improve the access control, CCTV and general operations on site. Main duties involve the safe guarding of internal personnel, as well as customers, from physical or verbal threats. Efficiently operating all 75 cameras within the building to enable the security team on-site to attend to any issues that may arise, such as those of a criminal nature. Protect the buildings physical structure from the threat of vandalism, fire or flood. Provide the clients with a superior level of security service. Ensuring that regular site checks are carried with regards to health and safety. Monitoring the working practices of staff members, managing the monthly rota, and assisting with the on-site training procedures. Operation of the fire alarm systems for all the units. Be involved in monthly meeting with the Security Manager and the client.



08 MWB Business Exchange

• Service Co-ordinator

  • Jul 2006 - Nov 2008

  Manning the Reception desk, to be the first point of contact for customers in order for there to be a good customer service provided for the follow up and resolution of issues and queries Assisting in the collection and pursuance of new business leads in order to generate additional revenue to meet departmental targets Providing help and support for fellow team members and assist in the training of new recruits in order for the team to work effectively together to meet goals Manning the Reception desk, to be the first point of contact for customers in order for there to be a good customer service provided for the follow up and resolution of issues and queries Assisting in the collection and pursuance of new business leads in order to generate additional revenue to meet departmental targets Providing help and support for fellow team members and assist in the training of new recruits in order for the team to work effectively together to meet goals