Experience

Volkswagen Financial Services | Slovakia

• Slovakia
• Financial Services
• 1 - 100 Employee

• Head of Contract management and service operation department

  • Dec 2018 - Present

  Underwriting operationCustomer careContract management operationFleet business service operationInternal services and facility management



Volkswagen Financial Services CZ

• Czechia
• Financial Services
• 100 - 200 Employee

• Head of Internal Fleet Sales

  • Aug 2016 - Nov 2018

• Head of customer centre, Customer care manager

  • Nov 2011 - Jul 2016

  • Coordination of the internal customer service with 20 member of staff, • development and strategic planning of future steps in communication strategy, • development of customer service, • responsibility for communication with clients and customer satisfaction, • coordination of marketing activities of the company to potential customers, • complaint management, • customer relationship management (CRM), • motivation of employees, • responsibility for acquisition of potential and current customers in telesales, • reporting to the Board of management.



ŠkoFIN s.r.o.

• Team Leader of client centre

  • Apr 2010 - Nov 2011

  Responsibility for a 5 member team in direct call centre, settlement of cross sell activities. Preparation of cash loans campaigns, after sale insurance acquisition, customer satisfaction surveys, target groups preparation, portfolio analysing, product development and reporting to the Head of customer centre.



ACM Money

• Financial Services

• Junior financial analyst

  • Jan 2009 - Aug 2009

  Processing of financial statements, preparing financial analysis for the head of financial department, analysis of sub-accounts, reporting monthly changes and actual financial situation of the company ACM Money.