Jakub Zezula
Customer Relations Associate at Marmon Foodservice Technologies- Claim this Profile
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čeština Native or bilingual proficiency
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slovenština Native or bilingual proficiency
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španělština Full professional proficiency
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angličtina Full professional proficiency
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portugalština Elementary proficiency
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němčina Elementary proficiency
Topline Score
Bio
Luděk Krupica
Jakub is loyal and reliable team member, always willing to help and be ready to make extra step for achieving set goals, supporting the team or satisfying our clients. Jakub is also very open-minded person who knows that building knowledge is very important aspect of the business and so he very willingly jumps on any opportunity to learn new skills and self-improve. Jakub is simply valuable assest for any team, it was my honor to work with him during our time in Marmon Foodservice.
Marek Więcek
I worked with Jakub as his direct manager. Jakub has always been a reliable team member always ready to help and to perform one step more for a team’s well being. I remember when he came to work earlier just to cover shift for his colleague who got suddenly sick. Beside that he was improving his skills on daily basis that led him to the excellent results. I am sure Jakub will be a valid member of any other team.
Luděk Krupica
Jakub is loyal and reliable team member, always willing to help and be ready to make extra step for achieving set goals, supporting the team or satisfying our clients. Jakub is also very open-minded person who knows that building knowledge is very important aspect of the business and so he very willingly jumps on any opportunity to learn new skills and self-improve. Jakub is simply valuable assest for any team, it was my honor to work with him during our time in Marmon Foodservice.
Marek Więcek
I worked with Jakub as his direct manager. Jakub has always been a reliable team member always ready to help and to perform one step more for a team’s well being. I remember when he came to work earlier just to cover shift for his colleague who got suddenly sick. Beside that he was improving his skills on daily basis that led him to the excellent results. I am sure Jakub will be a valid member of any other team.
Luděk Krupica
Jakub is loyal and reliable team member, always willing to help and be ready to make extra step for achieving set goals, supporting the team or satisfying our clients. Jakub is also very open-minded person who knows that building knowledge is very important aspect of the business and so he very willingly jumps on any opportunity to learn new skills and self-improve. Jakub is simply valuable assest for any team, it was my honor to work with him during our time in Marmon Foodservice.
Marek Więcek
I worked with Jakub as his direct manager. Jakub has always been a reliable team member always ready to help and to perform one step more for a team’s well being. I remember when he came to work earlier just to cover shift for his colleague who got suddenly sick. Beside that he was improving his skills on daily basis that led him to the excellent results. I am sure Jakub will be a valid member of any other team.
Luděk Krupica
Jakub is loyal and reliable team member, always willing to help and be ready to make extra step for achieving set goals, supporting the team or satisfying our clients. Jakub is also very open-minded person who knows that building knowledge is very important aspect of the business and so he very willingly jumps on any opportunity to learn new skills and self-improve. Jakub is simply valuable assest for any team, it was my honor to work with him during our time in Marmon Foodservice.
Marek Więcek
I worked with Jakub as his direct manager. Jakub has always been a reliable team member always ready to help and to perform one step more for a team’s well being. I remember when he came to work earlier just to cover shift for his colleague who got suddenly sick. Beside that he was improving his skills on daily basis that led him to the excellent results. I am sure Jakub will be a valid member of any other team.
Credentials
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Compassionate Directness
LinkedInNov, 2020- Nov, 2024 -
Delegating Tasks
LinkedInNov, 2020- Nov, 2024 -
How to Be an Adaptable Employee during Change and Uncertainty
LinkedInNov, 2020- Nov, 2024 -
Setting Business Unit Goals
LinkedInNov, 2020- Nov, 2024 -
LinkedIn Learning Highlights: Project Management
LinkedInJul, 2020- Nov, 2024 -
The Six Biases of Decision-Making
LinkedInJul, 2020- Nov, 2024 -
The Five-Step Creative Process
LinkedInJun, 2020- Nov, 2024 -
Improving Your Focus
LinkedInFeb, 2020- Nov, 2024 -
Communication Foundations
LinkedInJan, 2020- Nov, 2024 -
Problem Solving Techniques
LinkedInJan, 2020- Nov, 2024
Experience
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Marmon Foodservice Technologies
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United States
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Food and Beverage Services
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300 - 400 Employee
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Customer Relations Associate
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Jan 2021 - Present
- Maintaining win-win relationships with the customers from central and western Europe, Spain, Italy. - Order management - Handling complaints and escalations - Closely working with management on the process improvements - Look after the journey of the product from the order receiving until customer gets it - Maintaining win-win relationships with the customers from central and western Europe, Spain, Italy. - Order management - Handling complaints and escalations - Closely working with management on the process improvements - Look after the journey of the product from the order receiving until customer gets it
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Team Leader Enhanced Transport Services
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Oct 2020 - Dec 2020
As a team leader of group of 4 people:- delegating every day tasks- first point of contact for American and local management - providing advises to the team members
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Enhanced Transport Services Specialist
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May 2018 - Oct 2020
- Providing fast and reliable solutions for our businness partners' data transport technical issues in the United States and in rest of the world- Communicating with our businness partners on daily basis regarding their technical and transport issues, handling their escalations and requests (via tickets and calls)- Communicating with our technical support team in the US to provide faster and better solutions for our clients and businness partners (via internal chat room)- supporting less-experienced team members Show less
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Product Technical Specialist
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Jul 2016 - Apr 2018
- Provide technical support to customers in the USA with AT&T products via telephone in English during US business hours.- Mentoring and supporting the team members providing them advisories regarding the AT&T products during the 1x1 sessions.- Supporting the team during the floorwalking sessions.
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SYKES
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Hewlett-Packard czech and slovak qualification agent
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May 2015 - Jul 2016
Providing technical advisories to the customers with Hewlett-Packard consumer products. Handling incoming/oncoming emails and calls in czech language. Providing technical advisories to the customers with Hewlett-Packard consumer products. Handling incoming/oncoming emails and calls in czech language.
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TeachMe
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CommScope, Brno (CZ)
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External interpreter
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Mar 2015 - Apr 2015
External Interpreter (SPANISH, ENGLISH - CZECH) External Interpreter (SPANISH, ENGLISH - CZECH)
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Education
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2012 - 2015
Masaryk University Brno
Master's degree, Filozofie -
2013 - 2014
Universidad de Santiago de Compostela
Facultad de filosofía -
2009 - 2012
Univerzita Komenského v Bratislave
Bachelor's degree, philosophy -
2014 -
Universidad de Castilla-La Mancha
Historie
Community
