Experience

Falck Medycyna

• Poland
• Hospitals and Health Care
• 1 - 100 Employee

• System Technical Specialist

  • Feb 2023 - Present

• Technical Support Analyst

  • Aug 2021 - Present

  - 2nd line of application support for the most critical business applications in the Company- Supporting 12 applications and related integrations on Support/Admin level- Maintaining SLA on customer agreement's level and active preventing SLA breaches- Working with: Incident Management Process, Major Incident Management Process, Service Request Management Process, Change Management Process, Problem Management Process in line with ITIL- Using ServiceNow as an ITSM tool-Very close cooperation with Global Application Managers, Boomi Integration Developers- Very close cooperation with vendors /external providers-Responsible for a global critical application hosted on virtual Windows server infrastructure, each environment for each country. All of them are configurated with failover clusters using Master A and Slave B instances in case of emergency. As an infrastructure provider, we are cooperating with an external Indian company.- Extended Boomi Integration support: analyzing logs and errors, rerunning documents for specific interfaces, a good understanding of Boomi integration solutions and API- Responsible for monthly infrastructure patching for business-critical applications and Boomi servers- Analyze the application logs to check the cause of the error- SQL database administration on beginner level: using MySQL to create required queries, make backups, database restores, export specific data, data analyses- Git: Creating new groups/projects using json, adding users with Git, Pull requests, Pipelines, Releases in Azure DevOps- Providing 24x7 support – nights and weekends on call duty, holidays- Creating procedure documentation- Using the Kanban board on a daily basis to see the state of every item and together with the team decide on prioritization Show less



Bank Millennium

• Banking
• 700 & Above Employee

• Help Desk Support Specialist

  • Mar 2019 - Aug 2021