💻 Jakub Machnica

Customer Support Specialist at Reality Games
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Contact Information
us****@****om
(386) 825-5501
Location
Cracow, Małopolskie, Poland, PL

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Credentials

  • IT Specialist - HTML and CSS
    Certiport - A Pearson VUE Business
    Jun, 2023
    - Nov, 2024
  • IT Specialist - Network Security
    Certiport - A Pearson VUE Business
    Jan, 2023
    - Nov, 2024
  • MTA: Networking Fundamentals - Certified 2022
    Microsoft
    Mar, 2022
    - Nov, 2024
  • MTA: Database Fundamentals - Certified 2022
    Microsoft
    Jan, 2022
    - Nov, 2024
  • MTA: Software Development Fundamentals - Certified 2022
    Microsoft
    Jan, 2022
    - Nov, 2024

Experience

  • Reality Games
    • Poland
    • Entertainment Providers
    • 1 - 100 Employee
    • Customer Support Specialist
      • Feb 2023 - Present

  • Logic Synergy
    • Poland
    • Software Development
    • 1 - 100 Employee
    • Młodszy konsultant
      • Nov 2022 - Jan 2023

  • Jantar Sp. z o.o.
    • Poland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT-Support
      • Jul 2020 - Oct 2022

      -Created help desk tickets, troubleshot and resolved desktop issues. -Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Europe. -Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services. -Reacting to issues according to SLA. -Basic batch automation. -Using administrative tools. -Analyze data, making T-SQL and MySQL queries, edit data. -Managing one of the key clients. Show less

  • OMEGA
    • Jarosław, Woj. Podkarpackie, Polska
    • Praktykant
      • Sep 2018 - Oct 2018

      School internship. School internship.

  • Komputronik S.A.
    • Poland
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Stażysta
      • Jul 2017 - Jul 2017

      School internship. School internship.

Education

  • Wyższa Szkoła Ekonomii i Informatyki w Krakowie
    Inżynier (Inż.), Informatyka Stosowana
    2021 - 2025
  • Zespół Szkół Innowacyjnych w Jarosławiu
    Technik, Technik Informatyk
    2016 - 2020

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