Experience

WIN|WIN Ireland

• Ireland
• Advertising Services
• 1 - 100 Employee

• Application Support & Data Processing Manager

  • Apr 2022 - Present

• Operations Manager

  • Apr 2018 - Apr 2022

  General responsibilities as an Operations Manager would have included the following: Management of the Head Office Production, Customer & Client Service team; Prioritization of Client Projects; Partnership Development; Product Development; Client Liaison and Operational Point of Contact for Clients; Project Co-ordination/Management; Costings; Reporting; Fulfilment; Customer Service; Copyrighting; Cross training other team members within same tier roles; Ensuring operational practices are GDPR compliant; Funded Partner Code Management via Microsoft SQL Server (management of all online codes, uploading new batches, deactivating expired codes, reporting on both, acquiring new codes directly from partners when required); Setting up rewards on both internal and external (client) back ends and Microsoft SQL Server;User Journey Design & Testing on products and platforms opened to market; Reviewing operational process documents; Office Management



WowThanks

• Ireland
• Software Development
• 1 - 100 Employee

• Application Support & Data Processing Manager

  • Apr 2022 - Present

• Operations Manager

  • Sep 2021 - Apr 2022



CPM Ireland

• Ireland
• Retail
• 100 - 200 Employee

• Reporting and Operations Executive

  • Aug 2013 - Apr 2018

  Account Manager for CHEP. Key responsibilities including: recruitment and hire of new staff members, taking integral part in setting payment plans for field reps, work with sales leaders to track sales goals, acting as a liaison between operations and finance, coordinating the flow of data and documentation between field and support teams, delivering consolidated reports directly to the client and senior management, utilizing CRM system Teamhaven for reports generation.Proactively maintaining Salesforce platform, including setting up projects, compliance, creating reports, dashboards, editing and customising both content and processes, providing data analyses for clients, senior management, tenders, etc.Processing and transferring data between Salesforce and SAP software including reporting to Logistics Department.Review and analysis of data, cleansing, putting checks in place to ensure accurate reporting is captured.Assigning leads for client's projects for pre, live and post completion phases.Processing payroll, setting up projects, purchase orders, managing invoices and payments for clients and vendors.Monitoring company's assets - including tracking, inspections, service, set up, rotation, etc.Taking on Admin responsibilities as well as documenting sales of available products.Management of existing IT issues and their resolution, providing IT support where applicable.Providing Operational support to both tactical and core teams.Cross-training other members of CPM team in regards to client servicing roles.Creating Journey Plans for field teams, resolving cover issues where support is required.Part of team involved specifically in applying processes and actions relating to GDPR.



primaryschools.ie

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Director

  • Oct 2012 - Apr 2018

  Development of a central, online enrolment system for primary schools in Ireland, which was shortlisted for the AIB/Irish Times Start-up Academy 2016/2017Compilation of a comprehensive, accurate, up-to-date and reliable school databaseCo-management of software development team and web design teamProject co-managementSupplier sourcing, supplier relations Development of a central, online enrolment system for primary schools in Ireland, which was shortlisted for the AIB/Irish Times Start-up Academy 2016/2017Compilation of a comprehensive, accurate, up-to-date and reliable school databaseCo-management of software development team and web design teamProject co-managementSupplier sourcing, supplier relations



Avoca Sales Solutions

• Ireland
• Outsourcing and Offshoring Consulting

• Analysis Team Leader, Office Administrator, Telesales Agent

  • Feb 2012 - May 2013

  Tailoring and managing Zoho CRM systems for use of the company as well as for sister company IP Telecom.Leading the Bill Team running extensive cost analyses on communications bills for IP Telecom (sister company) and liaising directly with IP Telecom clients and prospects to present findings of site surveys with the engineers. Forecasting potential savings and profit margins.Experience working with V-Tiger, Nimble CRM, Connect Wise systems.Sales management – including recording sales, documenting those in reports, keeping track of ongoing personal stats, analysing and forecasting sales performance.Comparing sales on weekly, monthly, annual basis.Keeping track of real sales to predicted sales for time period.Managing payroll - liaising with external payroll company, keeping track of all stats regarding time keeping, holiday days, sick days, etc. Handling starter packs new employees.Helping senior accountants in managing accounts payable as well as receivable.Performing any ad hoc duties.



DAX Restaurant

• Waiter

  • Jun 2010 - Dec 2011

  My duty was to make sure the customer always leaves happy, satisfied with quality of service, food, overall experience and is willing to come back and recommend the restaurant to somebody else. My duty was to make sure the customer always leaves happy, satisfied with quality of service, food, overall experience and is willing to come back and recommend the restaurant to somebody else.



The Shelbourne Hotel

• Waiter, Host, Relief Supervisor

  • May 2007 - May 2010

  I held position of Relief Supervisor, Host and Waiter, where I had to make sure the customers and guests of the hotel are served to the highest standards. I held position of Relief Supervisor, Host and Waiter, where I had to make sure the customers and guests of the hotel are served to the highest standards.