Experience

GRX Holdings LLC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• System Administrator

  • Feb 2022 - Present

  West Des Moines, Iowa, United States • Was the single point of contact for IT in the company, now manages a small team • Manages network and infrastructure for over 20 locations across the state • Set up network framework, physical hardware, and connections for new pharmacy sites • Monitors security and communications for each location to ensure smooth operation • Collaborates with third party support staff to fix pharmacy software and equipment issues



Primary Health Care, Inc (PHC)

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Help Desk Associate

  • Jan 2021 - Dec 2021

  • Provided 1st and 2nd level IT support • Resolved issues remotely using BeyondTrust software and traveled to clinics as needed • Built and imaged new computers and installed equipment at new locations • Software supported includes Barracuda VPN, Athena EMR, Gsuite, Adobe products, and Vipre Antivirus



Right Stuf, Inc.

• United States
• Entertainment Providers
• 1 - 100 Employee

• IT Helpdesk Administrator

  • Oct 2017 - Mar 2020

  Grimes, Iowa • Ran help desk support through JIRA and administrated company chat through Slack • Provided 1st and 2nd level support for physical iMac systems and virtual Windows systems • Maintained the virtual environment using VMware, performing tasks such as updates, creating new desktops, troubleshooting issues, and monitoring for suspicious activity • Performed daily tasks such as tape backups and system OS updates



Nationwide Insurance

• United States
• Insurance

• ITSD Analyst

  • Nov 2016 - Aug 2017

  Des Moines, Iowa • Performed 1st level support for Windows systems • Troubleshooting includes computers, printers, and cell phones • Used company knowledge base to support apps such as Outlook, Juniper VPN, and Citrix • Assisted remotely using GoToAssist while working tickets through ServiceNow



University Catering

• United States
• Restaurants
• 1 - 100 Employee

• Delivery Driver

  • Oct 2015 - Jul 2016

  University of Iowa Delivered staff and food to locations on campus and private residences. Coordinated with a team of drivers and staff to assure customer satisfaction.



Dahls Foods

• United States
• Retail
• 1 - 100 Employee

• Customer Service Associate

  • Jun 2010 - Dec 2013

  Des Moines, Iowa Area Assured quality customer service by handling customer questions, requests, and complaints. Handled over $3000 per workday when balancing cash drawers and counting the store safe.