Jakob Phillips

Experience Manager at Enablo
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Contact Information
us****@****om
(386) 825-5501
Location
Gold Coast, Queensland, Australia, AU

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Credentials

  • Making virtual presentations amazing
    Workplace from Meta
    Jun, 2022
    - Sep, 2024
  • Strategic Communication
    Workplace from Meta
    Jun, 2022
    - Sep, 2024
  • Workplace for HR Professionals
    Workplace from Meta
    Jun, 2022
    - Sep, 2024
  • Digital Leadership Elevate
    Academy Xi
    May, 2022
    - Sep, 2024

Experience

  • Enablo
    • Australia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Experience Manager
      • Jun 2022 - Present

  • Unily
    • United Kingdom
    • Software Development
    • 200 - 300 Employee
    • Implementation Consultant
      • Jun 2021 - Jun 2022

    • Customer Success Manager/Implementation Lead
      • Oct 2018 - May 2021

  • Westcon-Comstor Australia
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Helpdesk Manager
      • Oct 2017 - Oct 2018

      Leading the team of Relationship Managers (6) looking after our largest partner. While handling a my own portfolio of high value customers. Project and inventory management, increasing business and enhancing customer satisfaction.

    • Client Relationship Manager
      • Oct 2016 - Sep 2017

      Understand specific needs and goals of my clients and use these relationships to help them realise new opportunities and manage on-going projects.Own and manage my portfolio of clients and drive revenue from this portfolio.Enhance customer satisfaction of my managed accounts.

  • Gold Coast Convention and Exhibition Centre
    • Australia
    • Events Services
    • 100 - 200 Employee
    • Trainee Event Supervisor
      • Jul 2016 - Oct 2016

      Supervise daily operations of the event floorCommunication of event requirements and allocation to clients Monitoring of team members to ensure excellent customer service is provided at all times

    • Operations Team Leader
      • Jun 2015 - Jul 2016

      Leading teams of up to 10 staffConnecting with various departments in house.5 star service.Point of contact for clients and delegates

    • Event Assistant
      • Jul 2010 - Jun 2015

Education

  • Griffith University
    Bachelor of Business, Sustainable Enterprise and Economics
    2011 - 2015

Community

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