Jakob Miracle

Help Desk Engineer at Systems Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Joplin, Missouri, United States, US

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Credentials

  • CompTIA Security+
    CompTIA
    Jul, 2023
    - Nov, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    May, 2023
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Jul, 2022
    - Nov, 2024

Experience

  • Systems Solutions
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Help Desk Engineer
      • Dec 2022 - Present

      Provide remote support in an MSP environment assisting clients from various industries Create and work tickets using Connectwise Remote into workstations and servers using NCentral Create and view Documentation using ITGlue Troubleshoot software and hardware issues Assist with Windows OS issues with occasional MacOS. Work regularly in a windows server: - Create Users in Active Directory - Unlocking user accounts - Create reservations in DHCP - Deploy Printers - Restore shadow copy files Create email addresses using Azure and Exchange Configure firewalls such as Sonicwall and Sophos Troubleshoot Netextender issues Configure phones in Skyswitch, Coredial, or Cisco Show less

  • Carr, Riggs & Ingram
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • IT Support Technician
      • Aug 2018 - Nov 2022

      Directly support 6 office locations with about 200 users Provide remote tier 1 support for over 2'000 users firmwide Diagnose and support accounting software such as PFX Engagement, Quickbooks, and CCH Axcess Diagnose and troubleshoot general hardware, software issues in a Microsoft Windows 10 environment Troubleshoot connection issues Provide remote support through remote support software Update all accounting software as needed Configure and support local and network printers Gracefully shut down and restart Virtual servers as needed using VCenter Deploy new desktop and laptop computers as needed using SCCM Use the following: Active Directory, Azure AD, Microsoft 365 Exchange, , Bomgar Show less

Education

  • Northwest Florida State College
    Associate's degree, Computer and Information Systems Security/Information Assurance
    2022 - 2024
  • Crestview High School
    2014 - 2018

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