Experience

Flagship Management

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Field Service Manager

  • Oct 2022 - Present

  Provides oversight for a team of Medical Equipment Technicians in assigned territory. Responsible for managing, developing, directing, and scheduling field service operations to ensure maximum quality, productivity, customer satisfaction, safety compliance, and profitability. Monitors work quality and identifies areas in need of technical improvement for Technicians. Recommends technical training and conducts on-site training as needed. In conjunction with the other Service Manager, works to build a team of Technicians committed to providing excellent customer service and high-quality work.

• Business Operations Associate

  • Apr 2022 - Oct 2022

  Responsible for the coordination of office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. Streamlining administrative procedures while maintaining a positive work environment to promote organization and productivity. Managing a wide range of responsibilities for a rapidly growing business. Including parts ordering, invoicing, managing accounts payable, purchase orders, and field service reports. Well versed in Salesforce.

• Field Service Technician

  • Dec 2020 - Apr 2022



United States Army Special Operations Command

• United States
• Armed Forces
• 300 - 400 Employee

• Special Opererations- Team Leader

  • Aug 2016 - Sep 2020

  Led 3 Psychological Operations personnel in the dissemination of military information and intelligence; provided continual direction to personnel during assignments and maintained 100% accountability of team members and equipment. • Oversaw the successful collaboration and integration of team into primary organization and directed the preparation of the team for deployments and training exercises • Conducted system analysis to determine vulnerabilities and strengths across information and influence domains related to accomplishment of theatre objectives • Analyzed effectiveness of military publicity among foreign nations and elevated analysis to managers; utilized data to recommend a course of action to managers • Facilitated classes that increased organization’s readiness and personnel proficiency; led 2 training sessions on airborne operations for 40 personnel and enabled 3 personnel to earn weapons qualifications • Managed the storage, maintenance, and transportation of mission-related equipment valued $175K; maintained 100% serviceability allowing team to maintain readiness



U.S. Army Recruiting Command (USAREC)

• United States
• Armed Forces
• 300 - 400 Employee

• Assistant Manager

  • Nov 2014 - Aug 2016

  Led recruiting center in achieving Fiscal Year 2016 goals 2 months ahead of schedule. Recruited and interviewed 15 potential Army candidates weekly. Counseled candidates on Army programs and enlistment options. Recognized by leadership for exceeding recruitment goals, improving center efficiency, and served as Assistant Center Manager. • Increased recruiting center’s efficiency through streamlining waiver process; resulted in a 25% increase in efficiency and addition of 3 recruitment contracts • Created marketing plan for recruitment center and partnered with local high schools and colleges to provide Army awareness programs; directed all social media marketing for the center • Trained and mentored 2 new recruiters resulting in an increase in recruitment numbers; contributed to center earning the Army’s quarterly “Gold Center Award” for 3 quarters in 2015 • Completed initial background checks for candidates; verified references and determined candidate’s qualification for enlistment • Provided recruiting personnel with annual training on Department of Defense (DoD) regulations, federal, state, and local laws; evaluated personnel’s knowledge of recruiting regulations including application processes, recruiting fundamentals, and recruiter employee skills.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Team Leader (Launcher Operations)

  • May 2007 - Nov 2014

  Managed 21 personnel and led the team in military operations including deployments and training exercises. Supervised the storage, maintenance, and use of $10M+ worth of government equipment. Coordinated housing needs for personnel returning from deployment. • Trained personnel for deployments and managed administrative and tactical preparations for organization; processed the return of 300+ personnel • Directed the transportation and deployment of 4 launching stations and related equipment valued at $50M • Coordinated housing for returning personnel and developed standard operating procedures for placing personnel into housing • Recovered $25K in government-owned furnishings by implementing the Command Supply Discipline Program that recovered missing and damaged property