Experience

US-Bangla Airlines Ltd.

• Bangladesh
• Airlines and Aviation
• 700 & Above Employee

• Executive | Airport Services

  • Mar 2022 - Present

  Responsibilities include Check In & Boarding, Taking care of VIP, CIP & Wheel Chair, and any other special needs of passengers. Taking care of the disabled passengers. Mishandling baggage issues monitoring. Handling customers depending on the situation. Taking care of the cargoes that are incoming and outgoing, working on overweight charges and baggage reconciliation of flight. Responsibilities include Check In & Boarding, Taking care of VIP, CIP & Wheel Chair, and any other special needs of passengers. Taking care of the disabled passengers. Mishandling baggage issues monitoring. Handling customers depending on the situation. Taking care of the cargoes that are incoming and outgoing, working on overweight charges and baggage reconciliation of flight.



Regent Airways

• Bangladesh
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Jr. Executive | Customer Contact Center

  • Jan 2018 - Oct 2021

  Providing information and assistance to the flying public. Help passengers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Resolve passenger complaints via phone, email or social media. Providing information and assistance to the flying public. Help passengers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Resolve passenger complaints via phone, email or social media.



Grameenphone Ltd

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Senior Apprentice

  • Jul 2014 - Apr 2017

  As a Customer Manager provide service and give precise information to the customer, ensuring Customer satisfaction. As a Customer Manager provide service and give precise information to the customer, ensuring Customer satisfaction.



SuperTel Ltd

• Bangladesh
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Call Center Representative

  • Dec 2013 - Jul 2014

  As a Call Center Executive handle incoming calls to the existing and prospective customers pertaining to the Client's business. As a Call Center Executive handle incoming calls to the existing and prospective customers pertaining to the Client's business.