Experience

Yorkshire Gas and Power

• United Kingdom
• Utilities
• 1 - 100 Employee

• Business Technology Lead

  • Apr 2022 - Present

• Technical Business Analyst

  • Jun 2021 - Apr 2022

• Development Manager

  • Sep 2020 - Jun 2021

• Industry Data Team Leader

  • Dec 2019 - Sep 2020

• MRA Specialist

  • Mar 2019 - Dec 2019

  Main responsibilities include:Ensuring that the operations team handles exceptions in accordance with industry regulation (MRA Agreed Procedures, Erroneous Transfer Customer Charter, Industrial & Commercial Code of Practice etc.) Ensuring that the half-hourly settlement and non-half hourly settlement risk targets are met.Resolving metering exceptions.Designing, developing and delivering tools to monitor data anomalies and industry exceptions and streamline and automate their resolution.Writing reports in VBA & SQL to aid management in making data informed decisions. Providing senior management with insight and expert knowledge of the electricity industry.Building relationships with industry third parties in order to resolve exceptions and increase settlement performance. Show less

• Energy Specialist

  • Sep 2018 - Mar 2019

  Main responsibilities include:Answering queries from energy brokers.Resolving disputes.Resolving path to billable exceptions.Resolving erroneous transfers.Ensuring that the half-hourly settlement and non-half hourly settlement risk targets are met.Resolving metering exceptions.



ENSEK

• United Kingdom
• Utilities
• 200 - 300 Employee

• Operations Analyst

  • Oct 2017 - Aug 2018

  Main responsibilities include: Working with the client’s Settlements, Billing and other internal process teams to identify data anomalies across the energy data spectrum. Helping clients to rectify settlement imbalances, billing inaccuracies and various non-compliance issues. Manage settlement activity between the necessary participants both internal and external teams. Manage data requirements to ensure contract success and ENSEK tools are utilising all the required client data. Liaising with operational teams to understand BAU practices and root cause to internal inefficiencies. Delivery of custom reports driving operational team’s activity across the business that ensure greater productivity and improved success. Delivery of client MI detailing portfolio performance including KPIs. Providing client and colleuague training on our platform and associated applications, helping operational teams to understand ENSEK’s value proposition and unique data management approach. Liaising with the ENSEK Development team to facilitate client customisation requests for enhanced software functionality. Providing first line customer feedback to the ENSEK product development and management teams as part of continuous improvement processes and innovation activities. Managing time workload in order to complete the tasks raised by front office teams per the service level agreement. Liaising via the phones and through emails with the front office teams as well as other suppliers and agents in the energy industry in order to resolve a wide range of issues including disputes, metering issues, settlement and billing. Show less