Experience

Flybook Reservation Software

• United States
• Software Development
• 1 - 100 Employee

• Software Engineer

  • Mar 2019 - Present



NAVIS

• United States
• Hospitality
• 1 - 100 Employee

• Software Developer

  • Aug 2017 - Mar 2019

• Quality Assurance Engineer

  • Jan 2014 - Aug 2017

  Respond to incoming support requests via: phone, chat, and email utilizing an internal tracking systemMaintain requests according to the department’s practices with the ability to prioritize multiple responsibilities.Methodically determine nature of support requests, and utilize the most efficient avenue for completion.Beta test systems and software with an eye for detail to ensure a successful product deliveryMonitor systems, servers, and applications and perform minor system resets. Show less



Remote Support Experts

• Expert

  • 2012 - 2013



State Farm

• United States
• Insurance
• 700 & Above Employee

• Marketing and Technology

  • Jan 2011 - Oct 2012

  At State Farm Insurance I performed a variety of tasks ranging from technical support to setting up public events and presentations. Major Duties: • Assisted office staff with computers, printers and email. • Assisted office staff with various software suites (including proprietary and non- proprietary applications). • Learned proprietary systems and taught office staff how to use them. • Developed policies to streamline the storage of client data. • Assisted with search engine optimization. • Created a marketing plan and budget. • Serviced client’s policies. • Created auto quotes to be approved by licensed staff. • Setup personal network for owner. • Setup camera system and configured for remote access. • Provided customer service via phone and in person. • Created items for promotional campaigns that were ran in the office and at events. • Assisted in roll-outs of new software and hardware. • Assisted is setting up new Cisco phone systems and configuring them to the office's needs Show less