Technical Manager

• Sep 2019 - Present

Responsible for technical pre-sale functions including engineering design, consultation, documentation, energy modelling, and performance simulation.Responsible for technical after-sale functions including customer support phone/email, spare parts, troubleshooting, product and service memo, and training material.Coordinated product certification including AHRI and ETL certifications.

Product Line Manager, Equipment Shelter

• Dec 2016 - Aug 2019

Managed after-sale technical support and led weekly team meeting reviewing cases and seeking continuous improvements.Trained team member on troubleshooting and technical support process and managed their goals and objectives.Review design specification and drive design improvements based on performance, ease of installation, maintainability, etc.Coordinated software testing for all new software to be included in products and maintained software changelog. Responsible for inventory database (Salesforce), including reviewing changes and new entry creation.Maintained stock position for 1000s of spare parts.Wrote procedures related to database and warehouse tasks such as entry creation and pre-ship instructions.Automated and streamlined energy saving simulation model with large nationwide weather database that assisted multiple Fortune 500 company in obtaining energy saving rebate applications.Captured, analyzed, and presented failure data including MTBF for the production team to improve future reliability on a regular basis. Led new system field support while documenting list of feedback and improvements. Show less

HVAC Applications Engineer

• Aug 2013 - Dec 2016

Responsible for after-sale technical support and troubleshooting for all HVAC units installed in North America, 1000-2000 support cases annually.Developed energy saving simulation model that assisted top Fortune 500 company in obtaining energy saving rebate applications that covered up to 50% of equipment cost. Led training webinars for installation and maintenance for service contractors nationwide.Wrote and owned manuals, specifications, guides, service bulletins, and white papers for product lines with multi-million annual sales.Captured, analyzed, and presented failure data including MTBF for the manufacturer to improve future reliability on a regular basis. Conducted software testing for all new software to be included in products.Occasional field support including conducting face-to-face training, overseeing installation, and hands-on technical troubleshooting. Show less

HVAC Engineer in Training

• Aug 2013 - Oct 2014

Teaching Assistant for SolidWorks CAD Design

• Mar 2013 - Jun 2013

• Assist CAD design class by mentoring students in regards to designs, blueprints, and CAD modeling. • Read and grade homework and design projects. Communicate feedbacks and suggestions to students. • Organize team competition events. • Interface and coordinate with lecturers, other TAs and students. • Assist CAD design class by mentoring students in regards to designs, blueprints, and CAD modeling. • Read and grade homework and design projects. Communicate feedbacks and suggestions to students. • Organize team competition events. • Interface and coordinate with lecturers, other TAs and students.