Jake Yedid
Customer Success Account Manager at OpenKey- Claim this Profile
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Topline Score
Bio
Rosa Arnone
Jake is an exceptional CSM. He was able to walk in the door and immediately add value to our team through his strong motivation and outward kindness to everybody he interfaced with. Jake learned our technology more quickly than anybody that I have managed before. Within two weeks, he was autonomously managing the accounts that were assigned and working cross departmentally with product, engineering, marketing, and sales to ensure he was positioning his accounts to be successful. Jake cares. This is something that can often be overlooked in employee engagement in my opinion. Jake strives to hit KPIs, is undaunted by tasks, and is very organized. He is unafraid to ask questions and engage with management internally and externally. I highly recommend Jake, and would be happy to speak to any hiring managers about him should they reach out to me.
Kenneth Lu
Jake is a highly energetic and motivated individual who is not afraid of any challenge. He learns quick, is extremely detailed, and works well with not only his direct team, but also members of other teams. Jake also has a unique charisma that translates well to both external and internal communications, which made him an immediate favorite amongst our client base. It is such an honor to be part of the beginning of his journey in Customer Success, and I have no doubt that he will be extremely successful in this role and an asset to any team moving forward.
Rosa Arnone
Jake is an exceptional CSM. He was able to walk in the door and immediately add value to our team through his strong motivation and outward kindness to everybody he interfaced with. Jake learned our technology more quickly than anybody that I have managed before. Within two weeks, he was autonomously managing the accounts that were assigned and working cross departmentally with product, engineering, marketing, and sales to ensure he was positioning his accounts to be successful. Jake cares. This is something that can often be overlooked in employee engagement in my opinion. Jake strives to hit KPIs, is undaunted by tasks, and is very organized. He is unafraid to ask questions and engage with management internally and externally. I highly recommend Jake, and would be happy to speak to any hiring managers about him should they reach out to me.
Kenneth Lu
Jake is a highly energetic and motivated individual who is not afraid of any challenge. He learns quick, is extremely detailed, and works well with not only his direct team, but also members of other teams. Jake also has a unique charisma that translates well to both external and internal communications, which made him an immediate favorite amongst our client base. It is such an honor to be part of the beginning of his journey in Customer Success, and I have no doubt that he will be extremely successful in this role and an asset to any team moving forward.
Rosa Arnone
Jake is an exceptional CSM. He was able to walk in the door and immediately add value to our team through his strong motivation and outward kindness to everybody he interfaced with. Jake learned our technology more quickly than anybody that I have managed before. Within two weeks, he was autonomously managing the accounts that were assigned and working cross departmentally with product, engineering, marketing, and sales to ensure he was positioning his accounts to be successful. Jake cares. This is something that can often be overlooked in employee engagement in my opinion. Jake strives to hit KPIs, is undaunted by tasks, and is very organized. He is unafraid to ask questions and engage with management internally and externally. I highly recommend Jake, and would be happy to speak to any hiring managers about him should they reach out to me.
Kenneth Lu
Jake is a highly energetic and motivated individual who is not afraid of any challenge. He learns quick, is extremely detailed, and works well with not only his direct team, but also members of other teams. Jake also has a unique charisma that translates well to both external and internal communications, which made him an immediate favorite amongst our client base. It is such an honor to be part of the beginning of his journey in Customer Success, and I have no doubt that he will be extremely successful in this role and an asset to any team moving forward.
Rosa Arnone
Jake is an exceptional CSM. He was able to walk in the door and immediately add value to our team through his strong motivation and outward kindness to everybody he interfaced with. Jake learned our technology more quickly than anybody that I have managed before. Within two weeks, he was autonomously managing the accounts that were assigned and working cross departmentally with product, engineering, marketing, and sales to ensure he was positioning his accounts to be successful. Jake cares. This is something that can often be overlooked in employee engagement in my opinion. Jake strives to hit KPIs, is undaunted by tasks, and is very organized. He is unafraid to ask questions and engage with management internally and externally. I highly recommend Jake, and would be happy to speak to any hiring managers about him should they reach out to me.
Kenneth Lu
Jake is a highly energetic and motivated individual who is not afraid of any challenge. He learns quick, is extremely detailed, and works well with not only his direct team, but also members of other teams. Jake also has a unique charisma that translates well to both external and internal communications, which made him an immediate favorite amongst our client base. It is such an honor to be part of the beginning of his journey in Customer Success, and I have no doubt that he will be extremely successful in this role and an asset to any team moving forward.
Experience
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OpenKey
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Argentina
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Account Manager
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Apr 2023 - Present
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Selfbook
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Sep 2022 - Dec 2022
Managed the post-sales lifecycle for a portfolio of 100+ accounts. (Customer Success team eliminated due to company-wide layoffs) Managed the post-sales lifecycle for a portfolio of 100+ international client accounts comprised of 3–5-star hotels, equivalent to approximately $35M in ARR Skilled in identifying opportunities for expansion/upsell, promoting products, and monitoring account health Strategically positioned product solutions, conducted complex integrations, and fostered strategic partnerships Captured customer feedback and compiled product enhancement requests through recurring client meetings Resolved customer support tickets by collaborating cross-functionally with the Product and Engineering teams Leveraged data around product usage to identify client sales goals, consult on revenue strategy, and drive revenue; simplifying complex concepts, providing feedback and recommendations, and translating data into actionable insights Acted as product subject matter expert, customer trainer, trusted advisor, coach, and internal client advocate Ability to prioritize and manage multiple tasks, mitigate risk, create structure, and anticipate client needs Show less
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Pre-Opening Front Office Training Manager
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Mar 2022 - Jul 2022
Technical Expertise Trained 6 Front Office team members on how to efficiently and successfully use our many technical platforms. Demonstrated excellent leadership skills and ability to leverage internal systems for increased efficiency. Oversaw, inspected, and audited daily operations of the team in this 180-room property. Communication & Coaching Skills Collaborated with other departments to ensure targets and measures for client success are met. Engaged guests to create wonderful experiences and addressed any concerns expressed by them or team members. Increased hotel revenue and room occupancy by 15% within 1 month of opening by conducting tours for investors, upselling room categories, and providing exceptional customer service to drive retention. Show less
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Front Office Manager
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Oct 2020 - Nov 2021
Customer Success & Relationship Development Drove client engagement and delivered exceptional customer service at this 16-room luxury boutique hotel. Built relationships with key Instagram influencers to drive revenue and assist in our social media marketing strategy. Exhibited excellent communication skills and confidence to build lasting relationships with guests. Received 24 TripAdvisor reviews mentioning my name with a 100% guest satisfaction rating. Provided bespoke customer experiences to ensure client satisfaction. Client Solutions & Customer Retention Coached, monitored, and developed over 15 team members for improved performance. Served as a client advocate to accept feedback on how to improve and maximize customer value. Handled guest issues and complaints, client email communication, and property management. Procured local partners and cultivated relationships to create bespoke experiences for guests. Assisted in achieving over $750,000 in revenue in Summer 2021. Show less
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Education
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Muhlenberg College
Bachelor of Arts - BA, Economics & Business Administration
Community
