Experience

British Pregnancy Advisory Service (BPAS)
• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee
• Information Technology Service Desk Manager

  • Jan 2022 - Present

Select Service Partner
• Group IT Operations Analyst

Intouch Games Ltd
• United Kingdom
• Entertainment Providers
• 100 - 200 Employee
• IT Support Manager

  • Feb 2021 - Dec 2021
• Group IT Operations Analyst

  • Oct 2014 - Jan 2021

  Currently working as GroupIT Team leader, I manage the UK service desk and the operations team. The service desk take around 3000 calls a month and fix over 3200 incidents a month. We are continuously making improvements to the way we work to improve out figures. My role includes: Monthly meetings with the teams to ensure all requirements are met. Helping the teams with day to day tasks. Change management Problem Management Incident reports Currently working as GroupIT Team leader, I manage the UK service desk and the operations team. The service desk take around 3000 calls a month and fix over 3200 incidents a month. We are continuously making improvements to the way we work to improve out figures. My role includes: Monthly meetings with the teams to ensure all requirements are met. Helping the teams with day to day tasks. Change management Problem Management Incident reports



Secure Trust Bank PLC

• Collections Advisor

  • Jul 2013 - Oct 2014

  While working at Secure Trust bank, I worked in a target driven department were I always hit my target. We collected person to person secured and unsecured debt. I also completed my facilitation and Team Leader training. While working at Secure Trust bank, I worked in a target driven department were I always hit my target. We collected person to person secured and unsecured debt. I also completed my facilitation and Team Leader training.