IT Technician

• Aug 2022 - Present

IT Analyst

• Nov 2021 - Aug 2022

• Providing technical IT support, responding to support queries for all UK staff • IT Logging of all support calls in the SysAid system. • Installation configuration and deployment of new and existing hardware/software in line with defined procedures. • Manage mobile phone hardware and allocation. • Take ownership of support issues and seek closure ensuring all relevant support procedures are followed. • Provide cover for Head of Business Systems. • Escalation of more complex calls to the relevant support team member or US IT Team. • Improve on efficiency of processes by the utilisation of technology solutions and continually learn new technologies and their application. • Keep computer databases up to date. • Provide training assistance to staff members.

Inventory Control Specialist

• Aug 2020 - Oct 2021

Working in a highly automated environment gaining experience in advanced warehouse control and management systems Daily usage of warehouse management tools JDA, DLX and Swisslog SynQ Investigation of errors in processing and misalignment of inventory data and integration with other warehouse departments to ensure timely resolution of issues Work with WMS engineers to generate, test and report on various scenarios within DLX and SynQ Working in a highly automated environment gaining experience in advanced warehouse control and management systems Daily usage of warehouse management tools JDA, DLX and Swisslog SynQ Investigation of errors in processing and misalignment of inventory data and integration with other warehouse departments to ensure timely resolution of issues Work with WMS engineers to generate, test and report on various scenarios within DLX and SynQ

IT & Logistics

• Nov 2015 - Jul 2020

Working along side management to gain skills and confidence as a team leader Daily office duties such as checking emails, answering phone calls, booking in customers and processing payments Uploading data and images using programmes such as Picasso & Filezilla Working with Microsoft 365 to develop documents or to create spreadsheets using Microsoft Excel Dealing with customers face to face to ensure their collections runs smoothly and they're happy with their purchase Working along side management to gain skills and confidence as a team leader Daily office duties such as checking emails, answering phone calls, booking in customers and processing payments Uploading data and images using programmes such as Picasso & Filezilla Working with Microsoft 365 to develop documents or to create spreadsheets using Microsoft Excel Dealing with customers face to face to ensure their collections runs smoothly and they're happy with their purchase