Experience

SkylogistiX

• Germany
• Airlines and Aviation
• 1 - 100 Employee

• Director of Operations – British Airways Account

  • 2020 - Present

  London, England, United Kingdom In this phase of my career arch with British Airways, I am leading end-to-end operations associated with IAG accounts, including British Airways and LEVEL, whilst leading two teams with 20+ members. Key responsibilities include; Assisting senior management with establishing and strategising goals to achieve organisational vision; Assigning tasks to teams and supporting in accomplishing goals within strict time constraints; Creating budgets, schedules, and other organisational… Show more In this phase of my career arch with British Airways, I am leading end-to-end operations associated with IAG accounts, including British Airways and LEVEL, whilst leading two teams with 20+ members. Key responsibilities include; Assisting senior management with establishing and strategising goals to achieve organisational vision; Assigning tasks to teams and supporting in accomplishing goals within strict time constraints; Creating budgets, schedules, and other organisational reports to facilitate decision-making. Below listed are my key Contributions in this role: • Managed internal and external suppliers and controlled global stock and inventory - £100mil circa. • Increased operational efficiency and reduced costs by executing strategic plans, SOPs, and cost-saving initiatives. • Ensured achievement of project deliverables and customer requirements within work scope and allocated deadlines. • Assessed improvement areas, devised growth strategies, and directed teams for achieving key deliverables. • Delivered major contributions toward ensuring project success by chairing executive management meetings, leading cross-functional departments, and articulating project KPIs to leadership and stakeholders.

• Application Product Owner & Onboard Logistics Competence Centre Manager

  • 2015 - 2020

  British Airways I accelerated my career track with Skylogistix GMBH & British Airways as a support engineer and received multiple promotions to Application Product Owner, Onboard Logistics Competence Centre Manager, and then Director of Operations. As Application Product Owner & Onboard Logistics Competence Centre Manager, I was overseeing the workflow process mapping, SOPs development/execution, and data model interpretation/modification to ensure a streamlined flow of operations; It is noteworthy to… Show more I accelerated my career track with Skylogistix GMBH & British Airways as a support engineer and received multiple promotions to Application Product Owner, Onboard Logistics Competence Centre Manager, and then Director of Operations. As Application Product Owner & Onboard Logistics Competence Centre Manager, I was overseeing the workflow process mapping, SOPs development/execution, and data model interpretation/modification to ensure a streamlined flow of operations; It is noteworthy to mention that I created and executed queries within SQL server on the production database; Furthermore, I supported offshore developers with initiating design specification documents for improvement requests; I also conducted functionality tests and generated bug-related tickets in VSO; developed user stories and mock-ups of visual enhancements. Moreover, I am responsible for overseeing all catering weights across flights as per fuel management allowance on board. I conduct several analyses leveraging applications, such as Business Objects and Excel; I use Access and Power BI for management reporting and bespoke dashboards creation. A section of my key contributions and achievements in this role include; • Delivered dropship fulfilment for the COVID E-Commerce platform at BA. • Spearheaded entire fleet network at British Airways and formulated/implemented strategic maintenance plans for over 2,000 different galley plans (loading plans). • Delivered implementation of more than £2m application from the technical and business perspective. • Ensured 24-hour availability of support services by implementing support ticketing system and internal support team. • Actively contributed to the onboarding of new aircraft, such as Densified 777’s, A320’s, and A350; managed the decommissioning of aircraft, including 74H and 767.

• Application Support Engineer

  • 2014 - 2015

  Portsmouth, United Kingdom In this phase of my career history, I was responsible for managing the support requests originated from various airline clients and in-house global operation teams; I analysed the B2B data transmission errors and fixed issues leveraging technical expertise; I served as a liaison between service consumers and our internal development team to develop solutions for troubleshooting several raised incidents; It is noteworthy to mention that I implemented various software to test platforms and… Show more In this phase of my career history, I was responsible for managing the support requests originated from various airline clients and in-house global operation teams; I analysed the B2B data transmission errors and fixed issues leveraging technical expertise; I served as a liaison between service consumers and our internal development team to develop solutions for troubleshooting several raised incidents; It is noteworthy to mention that I implemented various software to test platforms and coordinate system upgrades/maintenance. My key successes for this role include; • Managed system documentation, release notes, user guides, RFIs, and RFPs. • Facilitated system maintenance, including releasing patches, writing release notes, and backing-up/archiving data. • Ensured product quality by testing software patches and new functionality, prior to release.