Experience

Wonder

• Food & Beverages
• 300 - 400 Employee

• Regional Manager

  • Dec 2022 - Present



La Esquina

• United States
• Restaurants
• 1 - 100 Employee

• Director Of Operations

  • Aug 2021 - Dec 2022

• Regional Manager

  • May 2021 - Aug 2021

• General Manager

  • Dec 2020 - Apr 2021



Wings Over

• United States
• Restaurants
• 1 - 100 Employee

• Director Of Stores

  • Feb 2020 - Dec 2020

• Operations Manager

  • Jan 2018 - Feb 2020

  Tasks- Executes training to ensure restaurants are following all standards.Go onsite to train and validate as needed.- Develop store leadership at all levels of store operations through influencing owners and managers, and validating General Managers. - Audits locations to ensure operational procedures compliance.- Identify long-term goals for stores and drive the execution of plans.- Become an expert in operations, and be available to answer all questions.- Training, coaching, and inspiring all locations to deliver exceptional guest experiences and high-quality food ensuring a commitment to Wings Over’s standards. - Take lead on the in-store rollout of new initiatives, procedures, and promotions.- Support New Store Opening team in recruiting, hiring, training staff and launching new locations while - balancing the needs of existing stores.- Test, give feedback and participate in Operations projects.- Serve as liaison between store owners and corporate headquarters.- Analyze store level P&L and other financial to advise owners on opportunities to increase profitability and performance.- Driving top-line sales performance by fostering customer connections through community marketing, operational excellence, and new product launches.- Able to deliver challenging feedback professionally, tactfully, and effectively. Show less



sweetgreen

• United States
• Food and Beverage Services
• 700 & Above Employee

• Assistant General Manager/Assistant Coach

  • Sep 2016 - Jan 2018

  -Leading by example and being a role model for the standards and behaviors consistent with sweetgreen’s core values and culture. -Proactively attracting, identifying, and hiring team members that embody the sweetgreen profile and have the ability to grow within the organization. -Successfully and consistently communicating team wins, priorities, best practices and operational changes to deliver brilliant execution. -Connecting with the local community by executing sweetgreen’s local marketing and community involvement initiatives. -Serving as a role model for high quality, hands on, floor management - including effective deployment of labor to maximize throughput. -Delivering store sales and financial objectives by removing any barriers to success. -Scheduling daily labor requirements that meet the needs of the business and provide great customer service experiences -Ensuring that food safety and security standards are met and adhered to consistently. -Maintaining food service and production levels by leading strong BOH and FOH execution. -Addressing performance issues quickly and respectfully by coaching, counseling, and managing any conflicts. -Contributing ideas, thoughts, and solutions that result in increased productivity, higher retention, and improved operations. Show less



Vdara Hotel & Spa

• Hospitality
• 100 - 200 Employee

• Assistant Food and Beverage Manager

  • Feb 2016 - Aug 2016

  •Maintain quality levels, performance and service standards of all Food and Beverage areas. •Obtain maximum results in the utilization and appearance of all Food and Beverage areas. •Review POS pricing/maintenance issues to ensure proper check handling procedures are followed. •Provide leadership and direction in the execution and measurement of guest service standards within the reporting areas in the Food and Beverage Division to ensure continued growth and profitability. •Ensure all policies, procedures and practices are consistent with the Company’s core service standards and brand attributes. •Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment. Show less



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Food and Beverage Management Associate

  • Jul 2015 - Feb 2016

  The Management Associate Program is a 12 month rotational training which exposes associates to MGM Resorts International corporate entities through leadership learning days and gives access to professional development through leadership and computer skills based courses, as well as several company wide networking opportunities, all the while preparing them for a management role in a department of their choosing. Providing feedback to department Management Teams and relaying suggestions for areas of improvement. Gaining insight and understanding of the operations of and building relationships in all departments relating to Food and Beverage. Acquired Skills: scheduling, daily and monthly inventory, labor recording and control, customer and employee relationship management Programs Used: Infogenisis, Kronos, Stratton Warren, HotSOS, Spotfire Show less



Brynwood Golf & Country Club

• Armonk, NY

• Food and Beverage Management Intern

  • May 2014 - Aug 2014

  Shadow Food and Beverage Director at country club; assist with invoice inputting, inventory control and personnel, including payroll; help out at banquet functions Shadow Food and Beverage Director at country club; assist with invoice inputting, inventory control and personnel, including payroll; help out at banquet functions



Brynwood Golf & Country Club

• Armonk, NY

• Intern

  • May 2013 - Jun 2013

  Introduced to restaurant management; wait tables Introduced to restaurant management; wait tables