Experience

DHL Aviation (UK) Limited

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Customs Agent

  • Sep 2021 - Present

  Upon completing my initial training at DHL I was chosen to join the Controlled Customs Team. On CCT we have a variety of roles that include dealing with shipments required for examination by UK Border Force; shipments that require licenses for import/export and shipments being loaded onto a vessel to leave the UK. It's a very challenging but rewarding team to be apart of. One of the main challenges is creating the customs declarations for shipments requiring licenses. These can include shipments being imported made of engendered species that require a CITES permit. These are particularly difficult shipments to deal with as the customs declaration needs to be created and can often contain hundreds of individual items. Show less



Swissport

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Dispatcher

  • Mar 2018 - Aug 2021

  As a dispatcher my job role had similarities to TCO role at Manchester Airport. During my time at Swissport I have dealt with numerous airlines such as Air France, KLM, Tui and Ryanair. Joining Swissport has allowed me to dispatch new airlines; Aer Lingus & Emirates for example. I am also experienced in using Altea & Amadeus systems. As of September 2019, I have been trained on the Aer Lingus product. Dispatching Aer Lingus aircraft is different to most other airlines as their system is load controlled by the dispatcher themselves rather than a centralised load control department. I completed my training on the Emirates product in 2020 allowing me to complete aircraft turnarounds for the airline on the worlds largest passenger aircraft the A380. I had to obtain a specific weight & balance license in order to work on the Emirates product. A major part of my role as a dispatcher is working with ULD’s in terms of baggage loading but also cargo handling. On a typical Emirates flight, the aircraft usually has between 25-30 ULD’s on board. A large part of my role as a dispatcher includes dealing with air freight inbound and outbound. Ensuring documentation is correct and matches the packaging of the freight is essential. As part of my role as a dispatcher I am also category 10 trained in Dangerous Goods. Show less



Menzies Aviation

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Turn Around Coordinator

  • Sep 2017 - Mar 2018

  In September 2017 I began working for Menzies Aviation at Manchester Airport as a turnaround coordinator. As part of Menzies training policy I undertook 2 months working on front of house for Air France/KLM before starting my training as a turnaround coordinator. Working on front of house prior to starting as a TCO allowed me to gain an understanding of the airport environment, as well as passenger interaction. In September 2017 I began working for Menzies Aviation at Manchester Airport as a turnaround coordinator. As part of Menzies training policy I undertook 2 months working on front of house for Air France/KLM before starting my training as a turnaround coordinator. Working on front of house prior to starting as a TCO allowed me to gain an understanding of the airport environment, as well as passenger interaction.



Homebase

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service

  • Oct 2012 - Sep 2017

  I began working at Homebase part time in 2012 whilst studying at sixth form. My initial job role was on the checkouts, until a year later when I was asked to move onto the customer service desk. The job role on the customer service desk allowed me to gain further interaction with customers, along with how to efficently handle complaints. I am also trained in our cash office. I began working at Homebase part time in 2012 whilst studying at sixth form. My initial job role was on the checkouts, until a year later when I was asked to move onto the customer service desk. The job role on the customer service desk allowed me to gain further interaction with customers, along with how to efficently handle complaints. I am also trained in our cash office.