Experience

Metron-Farnier Smart Water Meters

• United States
• Utilities
• 1 - 100 Employee

• System Administrator

  • Apr 2017 - Present

  Produced, maintained, and improved documentation on various internal processes, OS standards, and refresh cycle schedules. Responsible for installation of company software on laptops/tablets, installation of Windows 365 products on company and customer computers, and troubleshooting of Windows problems. Additional responsibilities include creating written product manuals and guides, remote and telephonic customer and sales support, production assistance with company cloud-based products, and software testing and troubleshooting.



Regal Entertainment Group

• United States
• 1 - 100 Employee

• Associate Manager

  • Jun 2015 - Apr 2017

  Assisted in opening/running the new Longmont theatre. Trained new staff members in all available positions and ensured their performance exceeded Regal’s standards. Additional responsibilities included configuring projectors as required and counting cash when closing down at night. Managed nearly every part of the theater. Ensured guest satisfaction measured higher than at other nearby theaters. Assisted in opening/running the new Longmont theatre. Trained new staff members in all available positions and ensured their performance exceeded Regal’s standards. Additional responsibilities included configuring projectors as required and counting cash when closing down at night. Managed nearly every part of the theater. Ensured guest satisfaction measured higher than at other nearby theaters.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Tier 2 Technical Support

  • 2012 - 2015

  Provided technical support to Apple customers with issues across the entire Apple product line. Answered inbound phone calls and provided technical assistance to 250,000 members of AppleCare. Remotely connected to customer’s computers to trouble shoot issues. Promoted to Tier 2 support to assist Tier 1 advisers in dealing with difficult issues. Responsible for training new call center employees. Provided technical support to Apple customers with issues across the entire Apple product line. Answered inbound phone calls and provided technical assistance to 250,000 members of AppleCare. Remotely connected to customer’s computers to trouble shoot issues. Promoted to Tier 2 support to assist Tier 1 advisers in dealing with difficult issues. Responsible for training new call center employees.