Jake Rhiver

Product Specialist and Design Consultant at USA Flooring
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Location
Raleigh, North Carolina, United States, US

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Experience

    • United States
    • Retail
    • 1 - 100 Employee
    • Product Specialist and Design Consultant
      • Jan 2022 - Present

      A day-to-day synopsis includes greeting new and returning customers at the front of the showroom. Daily responsibilities and tasks include, but are not limited to, checking inventory, contacting manufacturer's representatives for pricing and availability, and answering calls that consist of warm leads or questions from potential customers. Other tasks include managing your jobs, whether that is order products, scheduling installation and then managing your installations. A day-to-day synopsis includes greeting new and returning customers at the front of the showroom. Daily responsibilities and tasks include, but are not limited to, checking inventory, contacting manufacturer's representatives for pricing and availability, and answering calls that consist of warm leads or questions from potential customers. Other tasks include managing your jobs, whether that is order products, scheduling installation and then managing your installations.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Fine Dining Server - Wakefield Plantation Golf Club
      • Jul 2021 - Present

      • Provides excellent tableside service at a busy, upscale country club restaurant • Remarkable ability to describe all menu items and methods of preparation and to use suggestive selling techniques to encourage guests to choose House Specialties • Provides wine presentations and recommendations to a discerning clientele • Collaborates with the kitchen through POS and verbally to maximize customer satisfaction • Upsell wines, liquors, and gourmet meals with professional appearance and mannerism • Anticipates and fulfill guest needs and requests • Utilizes organization skills to manage business resources, including time and money • Work within a team environment to coordinate guests’ entire dining experience Show less

    • Catering | Kitchen Prep | Delivery
      • Mar 2021 - May 2021

      • Extensive knowledge of Front and Back of the House operations • Accommodated guest requests with exceptional “issue” solving skills • Served extremely large parties efficiently • Actively supported management in critical decision-making and planning initiatives • Ensured quality standards of the company were met while adhering to regulations for food safety • Served plated dinners, buffet-style dinners, and passed hors d’ouevres for parties • Developed and maintained relationships with customers to maximize repeat business • Coordinated and served at banquets Show less

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Event Coordinator | Social Chair
      • Aug 2019 - Apr 2021

      • Seamlessly planned, designed, and directed the execution of social events• Tailored events according to survey results from members• Provided creative design, style, and themes for each event• Identified and created philanthropic event partnerships• Lead fundraiser committee for philanthropy• Established and maintained relationships with vendors and venues• Created reliable financial reports and collected timely payments• Remained under budget with all costs• Ensured event logistics were planned and executed using the skills of each committee member• Maintained and publicized the organization’s social calendar • Coordinated and documented all online and print press coverage Show less

    • Founding Member
      • Dec 2018 - Apr 2021

      • Won Colony of The Year Award in 2019• Researched, set goals and vision for a new national fraternity on campus with a group of seven students• Worked closely with the college faculty to develop and submit a new Chapter application• Recruited new members that shared our values and visions• Drafted guidelines for rules of order, principles, and conduct that members should abide, learn and live by• Participated in campus events to create brand awareness and outreach• Created, planned, and coordinated fundraising events for the fraternity philanthropy – Our Military Kids Show less

    • United States
    • Restaurants
    • Server | Delivery Driver
      • Apr 2020 - Aug 2020

      • Performed pre-delivery preparations checking orders for quality and accuracy • Provided quality customer service through positive and professional interaction with customers in person or by phone • Worked as part of a team and assisted each other by being on time and prepared for work • Accurately processed order paperwork and payment transactions using POS • Protected the company’s assets by maintaining organized, safe, and clean work areas; complying with safety and security at all times • Listened to, responded to, and/or reported any customer service complaints Show less

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Kitchen Prep/Delivery Driver
      • May 2019 - Sep 2019

      • Supported chef by following detailed instructions on how to prep food before cooking • Delivered food orders to businesses and residential homes promptly to ensure food quality • Trained new employees • Cleaned and sanitized production equipment, work surfaces, and kitchen according to cleaning schedules and procedures • Interacted with customers, handled payment transactions, and ensured timely deliveries • Used own car and performance daily safety checks, maintenance, cleaning, and repairs Show less

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Kitchen Prep/Cashier/Server
      • Feb 2018 - Sep 2018

      • Prepared, cooked, and served food while assisting customers • Demonstrated ability to multi-task and manage time efficiently • Quickly and accurately processed meal orders while developing rapport with customers to encourage repeat business • Constantly innovated to increase profits while maintaining minimal waste • Resolved customer complaints • Computed customer bills, itemized lists, and tickets showing amount due and received payments using POS • Successfully used excellent communication and interpersonal skills • Welcomed customers and determine food orders in a fast-paced working environment • Processed customer orders and input into restaurant ordering platform • Ensured appropriate orders were delivered to customers • Accepted cash and returned the correct change • Cleaned and arranged eating, service, and kitchen spaces Show less

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Assistant To The President
      • Jan 2017 - Aug 2017

      • Met with clients and prospects to review relevant services • Performed residential appraisal duties including measuring properties, client onboarding, and transportation duties • Performed research, data collections, statistical compilation, document generation as necessary to complete project and price quotes • Responded to homeowner’s needs through competent customer service and prompt problem-solving • Managed executive calendar including scheduling appointments and meetings • Implemented processes and procedures that increased operational efficiency • Prepared relevant documentation and assembled collateral material to be reviewed and presented by the President • Followed up on open items as required Show less

Education

  • University of North Carolina Wilmington
    Bachelor of Arts - BA, Communication Studies | Integrated Marketing
    2016 - 2021

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